Newburgh Hotels

"We had a highly disappointing and unacceptable experience during our stay at this hotel. We checked out the very next day, and demanded a full refund of our 2 nights stay. The room was unclean, with visible dust and mold throughout. The carpet was worn out. Additionally, the bathroom ceiling leaked overnight, causing significant flooding on the floor. It was horrific. This left us in an extremely uncomfortabl and unsafe situation with electrical heating rail exposed in water. Unfortunately, the night manager was unhelpful and unresponsive. They were unable to provide a replacement room or even basic assistance, such as a mop to clean and dry the flooded floor. He provided us with a few towels to keep on the floor. Infact ironically he admitted that of the 116 rooms in the hotel we were the unlucky ones. This has been one of the most unsatisfactory hotel experiences we have ever encountered. We have formally requested a full refund for our stay. Expedia is expected to conduct thorough due diligence on the properties it lists to ensure they meet acceptable standards for its customers."

"Clean spacious room for the family. Good facilities for family at this price point. Extra bed provided for children - everyone got a proper bed to sleep in. Cool and accessible room, everyone slept. Good selection at breakfast. Wished we had booked ahead for the pool to get a better time slot. "

"Really nice hotel, lovely staff and nice restaurant. Even the fussy eaters in our party were able to find several things they really liked."

"Hotel exceeded my expectations in all respects. "

"Amazing room for the price. The bathroom was the size of some studio flats "

"Great hotel in the centre of Aberdeen. The room we stayed was clean and big. Recently refurbished the whole hotel has a nice feel. We had dinner it was ok, but lots of nice restaurants nearby if you want something different than hotel food. We parked at the Chapel Street car park which is across the hotel and paid about £9 for overnight. The hotel is situated next to a hideous building which is a bit off putting but once inside you feel you are in a good quality place. Breakfast was as expected and pancake maker is a hit with kids. Would book again. "

"Room was nice, staff pleasant "

"X"

"Stop here many years all good no complaints"