2/10 Terrible
SARAH
Feb 25, 2026
Disliked: Amenities, property conditions & facilities
This hotel charged me another $1500 when I checked in. When my partner brought it to their attention they stated it was because Expedia didn’t show my payment went through, but the problem is they didn’t state that upfront otherwise I wouldn’t have paid. We asked a manager to call me to discuss the issue, and no call was made nor was a manager ever available during my stay. The second day the hot water was down the whole day. No first aid kit was available at the front desk so I couldn’t get a bandaid. In the guest laundry room it states to ask the front desk about supplies, and when I asked Alex at the front desk he stated the did NOT have any supplies so I had to go out and buy some. My partner and I wanted to rent the bikes available in the lobby but they did not have a helmet big enough for him because you only had one medium size and stated without a helmet we couldn’t ride them. How is that our fault they’re not supplied with correct equipment? Also they did not have the bike lock code for one of the locks. A rat was found on a trap on the first floor leading to the elevators. We have video. Our fourth day no house keeping was done but they brought up linen and blankets to do it ourselves even though we asked for them to come up for house keeping. We asked what they could do as a service recovery and Roberto stated we could check out 2 hours later instead of the initial 12pm check out, but the lady at the front said no because we weren’t platinum members.
SARAH
Stayed 8 nights in Feb 2026
