Negrões Hotels

"Property is nice, but style is somewhat dated. I was getting a 2010 vibe. Just passing through Chaves, stayed for one night. Room was clean and we didn't have any issues. Only had interaction with front desk staff for check-in/out, and they were nice. Outside was a bit noisy at night, the property is right in front of a roundabout."

"The room was clean but well worn. Burn holes in carpet, bathroom sink scratched and cracked. Staff friendly and available all times. Pretty views!"

"It's a calm, casual place with class. Good restaurant. But its more a mix of old and modern than the photos makes you believe. Bedrooms and restaurant are in moderne additions, but it works well."

"The room was very clean and the staff were polite and helpful. A very interesting place to stay. The breakfast was very good."

"Perfect"

"It was fine"

"My husband and I booked two rooms so we could each take calls and work in the evenings. When we arrived, the restaurant had no electricity, so only salad was available. We’d just cycled 90km, so that was disappointing but understandable. Unfortunately, things went downhill from there. Not long after checking in, the Wi-Fi stopped working (and stayed down for the rest of our stay), and the power outage that had affected only the restaurant spread to the entire hotel. Electricity was out for most of the night — about 90% of our stay — leaving us unable to work as planned. We had to use our phones as hotspots (costly since we don’t have a global data plan) and sit in the dark with limited laptop battery. We checked with reception several times but received no communication or updates. When we checked out, no one asked how our stay was, and there was no apology or acknowledgment of the situation. Hotels.com also reached out on our behalf, but the hotel declined to offer any compensation or even a note of apology. For a property that advertises itself as five stars, this was extremely disappointing. Power issues can happen, but how a hotel handles them makes all the difference — and the complete lack of communication or customer care here was unacceptable. Would not recommend."

"there was nothing we liked... the foto made one think it was in a green location. it was sqeezed in between other hotels, on a very steep hill, very narrow street reception is in bmt. staff was unfriendly, room was like a cell, window opened untoa roof and walk way, so we could not sleep w. open window... address is wrong, the place is in Geres which is a town 27 km further east, we had to backtrack after we got to the town that is noted on the reservation, which is act. the district for the entire area... lots of steps because it s built into the hill side so diff for people w poor knees or luggage to drag... do not recommend it.."

"Unfortunately natural water fountains were closed. Working only on weekends this time of year "