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"Rooms were very clean and staff are very friendly and helpful"

"Our only complaint was housekeeping. Everything was clean, but it was a guessing game what would not be there every day. Only one day we had wash cloths, one day we had neither hand towels nor wash cloths (although we asked to get them), one day no coffee cups, then no supplies for the coffee machine. Definitely not reliable. The private beach was small but okay. We had enough chairs, but not umbrellas. The hotel is literally by the cruise ship port. It was interesting to watch. The food was good. Staff very friendly. "

"Breakfast had sausage and eggs, which were delicious. Waffles, fruits and cereal, and . Coffee and juice. Happy hour is at 730 every night, where I met great people and had an amazing time, I definitely suggest catching atleast one happy hour. The place is owned and operated by family and they were a vibe. I’ve been to Nassau plenty before but from now on Colony Club is where I’ll be staying. "

"The room was clean, staff was nice…but I should let you all know it’s in the hood! "

"Wildly expensive for what it is. We had a suite room, and began with switching rooms. The tub in our first room didnt work, there was blood on the bathroom walls, the lock fell off the door, we found a used blunt on the balcony, and one of the bathroom lights didnt work. We had a room closest to the lobby, which had loud music all the time. We had a two-year old, so even if the room was perfect we would have likely tried to move rooms. I'm not sure why they would book a toddler in that room. The staff was helpful in switching, which we did the following day. The new room was better, but still had problems. The bathrooms in both were just dirty. The corners of the bathrooms and the grout/caulking were gross. The balconies...oh boy, it was hard to even go out. You'd step outside and the bottoms of your feet were instantly black. I'm not sure theyve ever cleaned the floor or chairs out there. This was a two room sample size of these issues. Our dryer in the room barely worked. The casino, bars, pools, beach were all very nice. The restaurants were good too, though very expensive. It feels like they are trying to be an upscale resort, but don't have the basics down. Cleanliness and service should be number 1, but they arent. At half the price, we would probably go back, but never again for what it is now."

"Breakfast was excellent like homemade bar was well stocked. "

"The staff is the best thing about this hotel. Very kind and accommodating. The room was dirty, stains on the floor, looked like some type of sauce that was spilled and not properly cleaned. The bed sheets smelled like someone else had already slept on them, not clean or fresh, and our ac did not work most of the time we were there. Over all it’s in a great location downtown within walking distance of many different restaurants and activities. Unfortunately, I would not willingly book this hotel again in the future."

"On the verge of criminal. Showed up, and was asked for a $100 cash deposit - with a sign on the wall saying the deposit is $25. Walked by staff to a catfish ONE BED ROOM with a view of a wall, having paid for a TWO BED ROOM with a "view". Was told, while walking to the room, of a story about "only having one key for the 2 of us." (Later finding out there's no keys at all) Then was told our reserved room was water-damaged (doubt it), and the shed of a room was the only thing available. Was told they could discount it - later told they don't have the authority to discount. Not enough of a wifi signal to find another hotel. They rolled up a filthy cot - that could NOT even fit anywhere in the room. Was mansplained that they've solved our problem by sending us to a more expensive hotel, that we'd have to pay to get to. It's dark, we're exhausted, and decided to take the room - to then find out we can't lock the door. No keys at all. We decide to leave, and the guy at the counter is talking trash to us (all on audio if management wants to hear it). Requested a receipt / proof of not accepting the room, and was told "don't worry so much about it, we won't get charged." Insisting repeatedly, a second guy eventually sent a email, and while we were waiting outside in the dark, decided to pay for our cab to the other much more expensive hotel. A nice gesture, but not even close to making up for the treatment/garbage. "

"The staff was not welcoming especially the front desk. The staff is unresponsive to phone calls. It took hours to get a blow dryer. During the trip my key band stopped working. The first question I was asked, were you suppose to check out today. When I still had several days left of the trip. I was truly disappointed in the trip. "