Muen Hotels

"Great"

"We stayed at Hotel Gozensui during our stay at Hokkaido. The staff was very friendly and helpful and onsen was really beautiful and relaxing. We do recommend eating at the hotel as a lot of restaurants around the area close early (we were there March 2026). For breakfast there’s a little udon restaurant that we highly recommend. "

"Nice place to stay. "

"Clean and comfortable. Good onsen and varied buffet breakfast and dinner. Will pick here again if visiting lake Akan in future."

"Food was amazing! Breakfast and dinner were made from locally-farmed ingredients, and they looked like art on plate. Room was clean and comfortable. Owners were nice and friendly, and very hospitable. "

"The food they prepared for breakfast and dinner was delicious. Great location. "

"One of the most beautiful onsens I have ever been to. As soon as you walk in, there is a sense of calm and quiet elegance. The property is beautifully designed to maximize the view of the lake. Our room consisted of three large sections which can be divided with private screens. The service was outstanding too. Each breakfast and dinner, we dinned in a private room. A special thanks to Shayla. "

"Friendly helpful staff,but that was the best part: the hotel has a drab exterior with extremely dirty windows within a run down locale opposite a disused/derelict building. The inside was functional but uniformly tired and dated. Our room was clean enough but the bedding was stained, the sheets and towels were old and thin. A simple warm air blowing heater kept us comfortably warm (no aircon but not needed in late October). The water went cold after one shower but was hot again by the morning. I reported weak wifi and was given an in-room wired hub which worked; except that on both evenings the hotel’s internet connection dropped out repeatedly. We made do for a couple of nights but wouldn't consider returning."

"The staff were outstanding."