Beach Hotels in Mosteiros, Ponta Delgada

"Excellent service in all areas. Very supportive, welcoming, friendly, helpful front desk staff and staff in the welcoming door area. They are very quick and efficient with their job as well. Creates an amazing atmosphere for guest to want to return to Azores. Breakfast is excellent with plenty of choices and the staff members serving go out of their way to make your breakfast experience amazing to start a beautiful day. Room is very clean and nicely well done when you return at the end of the day. We used bar service only once for quick bite food and the service was amazing here as well. Food was great too. We would definitely recommend this hotel. 100/100 excellent beautiful welcoming place to stay at. "

"Excellent location. Wonderful staff. Front desk reception Sonia is a wonderful person. Definitely would stay again "

"Amazing views, staff, and all around experience. "

"Friendly staff, flexible check in time. "

"Hotel was alright, breakfast was ok, there’s parking for a fee. Wish there was a smart tv in the room so I can lay down after a long, tiresome day and watch some tv. It does take a while for them to come and clean your room. Overall ok but there are areas to improve"

"Breakfast Excellant!! Staff Especially Joanna on front desk 5 STAR Will be back!"

"I had an excellent stay at MS Vila Nova. The hotel is clean, well maintained, quiet, and very comfortable. The room was spacious, the bed very comfortable, and the bathroom spotless. Everything felt organised and easy, which made the stay stress-free. The facilities are solid and deliver great value. What truly stands out, however, is the level of service, particularly from Raquel at reception. She operates at an exceptionally high customer service standard. From the first interaction, she was calm, professional, attentive, and genuinely welcoming. Her communication is clear and reassuring, and she has a natural ability to make guests feel comfortable and valued. It is evident that Raquel knows her role inside out. She works with confidence, efficiency, and precision, while maintaining a warm and approachable manner. She anticipates needs, handles requests smoothly, and ensures everything runs seamlessly. Her presence alone elevates the entire guest experience. Check-in was quick and efficient, and the overall stay exceeded expectations. The hotel is excellent, but Raquel’s professionalism is what makes it truly memorable. I would highly recommend this hotel and will definitely return."

"Gauging people for money cleaning very poor"

"My rating is partially on my stay but more so the staff experience. Background: I have always wanted to visit this property. I am from the West Coast in California and it is a long journey to get there upon arrival. The grounds are absolutely beautiful. It is everything that I wanted in terms of a retreat and a place to really have a sense of peace. Unfortunately, there were two events that happened in rapid succession and I was not happy or enthused at all. Rather than go into the details of what transpired, I would like to go more in depth into their response. We all make mistakes, however, what I found very refreshing was that one, they not only owned up to both incidents, but two, they made every conceivable effort to atone for them. That level of honesty and urgency is ultimately why I would visit this resort again. That level of dignity and respect is very much appreciated and it was because of that that I was able to enjoy the rest of my time there."