Monte Serrano Hotels

"We had to leave without staying. Their promo said wheelchair accessible parking so we thought that meant that handicapped people could stay there. When we got there we were told our room was on an upper floor with no elevator. They told us there were no rooms to match our expectations but we were offered a first floor room in an annex which was a very long walk across uneven floors and not the same view or accommodations as we had paid for. They admitted the potential room was inferior to the one we paid for. On the way to check out the room we had to pass through long musty walkways. My wife almost immediately had breathing difficulties due to the musty air. It was immediately obvious that we could not stay. We notified front desk and asked for a refund due to the multiple disappointments and health issue. We have not heard from them since."

"Lovely area. "

"The room was really clean! The doors and walls are really then. If I spoke the neighbor’s language, I would have known everything he was saying on the phone. Very comfy bed though. I slept like a king. The view was awesome too. Great HVAC system. "

"I enjoyed the most how true the place is to its history. You will, for example, not get bathrooms like this elsewhere today. And it works perfectly. So: welcome to another time and another place!"

"Great modern hotel with very helpful staff. One of the best spa I have ever been. "

"No where to eat, when I ordered in I was made to go to my room to eat by the male night staff member very rudely. The room was ok but very loud when surrounding guests used the facilities in the bathroom. Basic and clean but wouldn’t stay again. "

"First impressions are everything and the lovely staff gave us a very warm welcome complete with a glass of port, as well as a tour of the property upon arrival. The spa was very clean and zen, and our panarama suite had a lovely Mountain View. We dined in Fatiga, the restaurant on property and it was fantastic!! The food, service and ambiance were perfection!"

"Late arrival with excellent welcome and friendly check in. Comfortable room with excellent shower… woke to gorgeous mountain views and a wish that I was staying longer."

"The pool area was fantastic - clean, great water temperature, creative design. We spent a lot of time enjoying the pools each day. Wonderful!"