Luxury Hotels in Monte, St. John

"Services are terrible at this hotel. It may be discriminated specfic type of perple. To some, it is extremely friendly with talking and explaining for 20 min. or longer while we were line up to check out for rushing to the airport at the time there were only two customers service representatives were available. When we checked in, they gave juice to almost all check in customers except us. I am not sure if it is discreminated or what! Hotel needs major change to qualify for all time five stars hotel status that is a long way to go. Simon"

"Great beach location"

"Everything here was excellent, including the staff, the facilities, the room, the view from the room, the food in the restaurants, the pool, the available water toys (kayak, hobbies, ) and the very attention to details that convey that sense of luxury (ie the shampoo, the towel, the soap, the amazing bedding, etc). They are trying to keep the sargassum away with a barrier and partially succeeding at keeping it under control. The beach is relatively small and facing east."

"An earlier check in time would be easier for travelers. The restaurant is not always open for business in spite of their notice of hours of operation."

"Hotel was on a steep hill and room was dated, but very clean, great food, staff, and views were awesome!"

"Check in was not welcoming or helpful. Tried to put us in a 3rd floor suite. I paid for a walk out lanai on the beach, on the first floor. Our room was very outdated, not very comfortable. Bathtub jet’s didnt work. Also, bath water was brown/taupe color… Soo disgusting. Some staff at restaurant were not personable, or couldn’t multi task orders. Beach was beautiful and so was the ocean. Food & drinks at restaurants were delicious."

"All the staff were amazing "

"My stay at this property was ultimately disappointing, especially considering the high price. While the grounds were well kept and clearly cared for, many other aspects of the experience fell short. Service The staff were consistently rather rude, which set a negative tone from the start. Interactions felt dismissive instead of welcoming. Food & Dining The food was mediocre at best, and the menu was extremely limited. Breakfast was only served 2 out of the 5 days that we were on property. This was frustrating and inconvenient. Facilities The pool clearly needed cleaning and updating. It didn’t feel inviting or well maintained a separate children’s area would be a great upgrade. Rooms & Property Condition The property itself shows its age. While the rooms have been somewhat updated, the overall feel is still dated and doesn’t match the price point. Value For what we received, the stay felt very expensive. The quality simply didn’t align with the cost. Positive Note The one standout was the well‑kept grounds, which were pleasant and nicely maintained. "

"Room 24. Very old, beat up, rooms in need of a major refresh, repair. Hole on the floor of the room was patched up with a wooden board with a mat thrown over to cover up. Couches and upholstered chairs with stains on them we did not dare sit on or put any of our belongings on. Leak from the bathroom sink. Floor tiles cracked and chipped. Hair dryer not working. Mosquitoes (I guess this is common for island hotel rooms?) are an issue. Lots of stairs and no elevators. If you ok with all of this then it would be a bargain value. The only things keeping this from being a 1 star is the location (proximity to Main St. Charlotte Amalie), the nice staff, and the free breakfast."