Luxury Hotels in U.S. Virgin Islands

"Clean room and nice location. We Waited over an hour for dinner to just take the order food was cold when arrived and super bland waiter didn’t even come check on us after food was brought out then a different waiter brought us our Check also could not use Cash for drink at the bar mid day and waited in like for 30 mins just to find that out! Service is not good here’s "

"The room and hotel in general need remodeling and upgrading. There is no restaurant in the hotel, only a bar that doesn't serve food."

"Meals were a little pricey but service and food was phenomenal. Staff was extremely friendly and helpful with everything. Bar was open and friendly "

"MAJOR miss that the website does not note that there is NO elevator available and it was third floor walk up! No mention on website that there are actually 2 separate hotel buildings and only one has an elevator. Room was clean. Housekeeping did not replenish courtesy toiletries. Super loud generator right next to room. "

"I would not recommend staying at this hotel. My experience was very disappointing. There were roaches in the dining area. While my wife, another couple, and I were eating, roaches were coming out of the table. When we told the staff, they said they already knew about the problem. I also found a dead roach in my bed, which was very upsetting. The dresser had a broken strap hanging off. The entry door to the bathroom door handle was on backwards. I had to put it on the right way. The service was poor from check-in to check-out. They pick and choose which guest to offer the trolly belhop service to. I had to carry my wife’s and I baggage to our room upon arrival. Most of the staff seemed to have a bad attitude, and we did not feel welcome at all. As someone who works in hotel management and travels often, this was the first time I felt this uncomfortable at a hotel. The property itself is run down and needs a lot of improvement, both in maintenance and customer service. There is also very little to do nearby, and the restaurants recommended by the hotel are about 30 minutes away. The only positive part of our stay was Lydia, who was friendly and introduced herself. Overall, I suggest paying extra to stay somewhere else. I would visit St. Croix again, but not this hotel. "

"Staff was friendly and food was great!"

"Room cleaning should be every day"

"Margaritaville is located in a great spot right next to Coki Beach, which just one of the best snorkeling areas on the island. I loved the property and our room was nice. There pools were great. The seaweed did not bother us at all. I was disappointed to learn that there was no hot tub anymore and I was expecting very warm weather our entire trip, but there were cooler days that would have been a great time for a hot tub. The worst part about our stay was that the staff specifically at the restaurant and one of the bartenders were very unfriendly and acted like it was a nuisance when we asked for anything. They would talk back, roll their eyes, and had lore with ethic. This wasn’t just at the Margaritaville, but we noticed this throughout the island that the customer service was very subpar. The people who worked at the guest services and tourist excursions at the Margaritaville were amazing, however! Over all that we had an amazing vacation and a memorable time with our family! "

"It was the worst all inclusive resort we’ve ever stayed at. The staff at the front desk was absolutely not helpful whatsoever!! It was almost like we were bothering them to ask for toilet paper, clean towels, etc., as our room was not serviced for days, leaving us with no toilet paper, clean towels or tissues. Front desk advised housekeeping was done for the day! Room was nice and big, but we had tiny little ants all over the place and couldn’t even enjoy it. Ran out of coffee in the room, saw housekeeping in the hallway and asked for some, she advised resort had run out of coffee for the coffee machines in the room and that there would be none for a few days. Website stated that there were 3 eating facilities, Italian, beach bar grill and buffet. Italian was closed permanently. Buffet was disgusting. One night it was tacos and nothing else. It is supposed to be open from 6-9, however if we went to dinner at 8 there was nothing left and when someone asked, the staff said “ well we close at 9”! The beach bar grill was ok, but just fast foods and very few items on the menu and we got sick of eating the same things for 7 days. The pool was filthy and there were little bugs swimming on the bottom of the pool. Hot tub was a COLD tub. The beach was very rocky, to the point you couldn’t go in it without hurting yourself and there was a ton of seaweed, which needed to be cleaned off the beach. Bartenders, Greg, Bethany, Luisa were awesome. Shout out for a job well done to Lalo!!!"