"An hour extra time for late check-out would have cost $250. It soured our departure.
Last time that I was in Hawaii, at another resort, we were greeted with tropical drinks and lei. It was a nice touch. The Westin resort did not do that. It's the little things folks, step up your game please."
"Staff was incredibly friendly and helpful. Concierge was top shelf. Huge balcony with ocean views…very convenient for shopping, dining, groceries (walking distance to everything). Superb price, especially with military discount."
"For what we paid relative to nearby options, it exceeded expectations. Premium oceanfront king room was excellent and nicely appointed with a great view of the ocean. Best bargain on the property was a beach cabana for two for under $125 for the day. On property Maui Brewing Co drinks were expensive but no moreso than anywhere else and was convenient. Great nearby shops were an easy walk. Pool was ok but nothing to brag about. We didn’t take in any of the offered cultural activities but saw them going on. They are re-roofing one of the buildings (not ours) which clearly added some noise on that side of the property but it didn’t bother us. It was more annoying that beach goers kept stepping over a fence to walk through the cabanas to get to the beach. Clearly marked to go around but many people don’t really care about others if they get a shortcut. Didn’t ruin the day however. Bottom line was I was a bit nervous that taking what looked like a good deal on a premium room type would bite me but I was not disappointed at all."
"Nice place to stay. The beach right out in front isn’t the best spot for swimming but still lovely to look at. Appreciated the washer and dryers on every floor. One elevator was out during our stay which cause some delay and crowds waiting for other elevators but nothing terrible. Would stay here again. Enjoyed the pool!"