"Sweet location to escape crowds of old town but a bit isolated. Nice property and rooms but not fancy or elegant, a bit austere for price point. Room smelled of mildew, stairwell of fish.
Lacroma is one of multiple Vallara hotels on shared property, originally developed as a government project to build tourism. They have a five-star propery on the water. Lacroma is one of the four-star hotels across a park and set back from it. Lacroma seems intent on reminding you that they are not the five star hotel in the cluster. Some furniture in room is heavily chipped and beat up. Breakfast is robust but not high quality. Poached eggs were invariably overcooked to hard boiled. Fresh fruit never included more than generic melon, which was always cut crudely with pieces of rind left on slices. There was lots of sliced ham and bacon but not a piece of smoked fish in sight despite being in Dubrovnik.
Staff were kind and helpful but there are a lot of folks dedicated to selling tours in lobby. Speaking of which, nothing is free. Bottled water is not provided in room. Customer service was inconsistent. At one point, we asked reception if we could get beach towels to take to a neighboring island for a visit. A clerk kindly sent us down to the spa and said they provide them. When we asked at Spa Services, the clerk told us that Reception was wrong and that we have to get them from the pool area. She said this to us across a stack of beach towels on her work area."