We checked in ok, got in our room - heat was blasting, thermostat wasn't working to control temp. Plus satellite box didn't work on the TV. They sent maintenance to look at, he said couldn't do anything, would go get us a different room, to wait. After waiting 10 min, went down to see what was up. Maint was talking with desk worker that told us too bad, he didn't have any clean rooms. But then manager came in, got cleaning staff and got us a room that was fine. He then took us to our show and compensated us for our issues, and was extremely apologetic. Once we got to him, he did everything to make our stay good. The other guy was useless unless you were a member, then he helped them. Is a nice but dated place, looking forward to upcoming renovations