4/10 Poor
Ying
Traveled with group
Mar 27, 2024
Liked: Amenities
Disliked: Staff & service
I had three nights stay during my spring break in W south beach. It's not a satisfied stay overall. The first night, I was waked up by construction noise at 9AM. However, I did not be notified about the construction situation. I don't know why W offered the guests a room right below the construction room. After my complained, my room got changed to the 7th floor(I was on the 5th), the room is similar location as my previous room. The new rooms seem not fully prepared before my move. There are cigarettes on the balcony. I'm allergic to dust mites. I have some symptoms after I stay in the new room….
The second night was peaceful. However!!!!!!!!!! The third night, I was waked up by the construction noise again........... I don't know what to say, anyone get my feeling? My 4 days vacation.... was waked up and struggled by the noise for 2 stays........ The room service was so so too. My order got forgotten by the staffs twice... (I got my food after I contacted them which is 2 hours late than scheduled)..... W hotel is not a cheap hotel, I wonder why the service was so poor. It not worth the money I spent.
Ying
Stayed 3 nights in Mar 2024