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" I booked Hop Inn Hotel Iloilo from August 29 to September 3 but had to check out early due to a terrible experience. On the morning of August 30, I discovered there was no running water—the bathroom faucet was completely dry. I reported it to the front desk and was told it would be fixed “in a few minutes,” but nothing happened. When I asked for the manager, I was informed the manager only comes in later in the day. In a situation like this, management should be present to handle urgent issues, but clearly, they did not care. For three nights, there was no water. I even had to ask housekeeping just to bring me water to brush my teeth and wash my face. Despite this, the hotel was still accepting guests. I requested a full refund, but the front desk said they would only refund 4 nights instead of 5. This was the worst hotel experience I’ve ever had. Unprofessional, inconvenient, and unacceptable. I do not recommend this hotel to anyone. "

"Great breakfast "

"The rug in the lobby was so dirty. And our room smelled moldy until we ran the air conditioner for a few hours. The staff was excellent. "

"Check-in information from 3rd party and the property manager need some improvement."

"The property was decent except the aircon was flooding and we have to use a bucket for the water. The bidet was awesome as the water pressure was strong. We did enjoy our weekend stay. Thanks "

"Room is clean but housekeeping is detailed of what they do example missing toilet paper, i had to request new towel but security guard is very helpful no complaint there, front desk is excellent , Breakfast buffett not so good, not a lot of variety of good, same food everyday,"

"Everything is perfect "

"Amazing staff specially the people who handle my reservation"

"Very nice stay."