Mexican Riviera hotel rooms a the Best Western

"The room was clean, quiet & the ocean view made our stay extra special. The only downside was the mattress; it was very uncomfortable. The staff were amazing across the resort, from service staff to restaurant servers. My husband and I are vegan, and there were usually some options (even at the Vela buffet). One note for vegans; all breads at the buffet contained milk. We asked for dairy-free bread & they kindly baked some for us every morning. Big shout-out to the team at Vela; chef Marcos Nazario, Norma, Esmeralda, Rosario, Pedro, and everyone else who made sure we were well taken care of. We also tried the Italian, Mexican & Asian restaurants & all had vegan options (the Mexican & Asian even had vegan menus). One disappointment was that we’d read in earlier reviews that there was a vegan food truck by the pools, but it wasn’t there during our trip. A suggestion for the buffet would be listing full ingredients under each label; we often had to guess what items contained. The beach was amazing and we spent most of our time there. The beach staff were excellent, regularly taking drink orders and setting up umbrellas as the sun came out. There are two pools, including an adults-only pool, but they didn’t feel very clean to us, and the music was often very loud, so we didn’t spend much time there. Overall, I’d rank the resort a 4-4.5, but because we had a great trip, I gave it a 5."

"Yes "

"Clean rooms staff was very nice"

"Yes"

"Beautiful hotel "

"Staff are is very friendly and accommodating."

"Accommodating front desk staff and very friendly "

"Was great"

"Nothing to complain other than the poolside food and bar closing real early "