Mercedes Hotels

"Great restaurants on the property, friendly staff, great spa. "

"After we checked in with Simon, who was very kind and thorough, we were greeted by Marvin who assisted us with our bags to our room. Marvin was super friendly, kind and helpful. We had been traveling for hours from Jaco and were very interested in getting a meal. We went to the hotel restaurant and thankfully the host told us that if we wanted to order food, due to only one chef being present we would have to wait for 45 minutes. We asked one of the concierge people outside who told us about the restaurants in the plaza across the highway. On foot we were able to cross the bridge and ended up getting food from one of those restaurants. Once we returned to the hotel I requested some face cloths, waited for a long while and they did not come. I requested again and was initially only given large bath towels. I requested again and was brought hand towels and was told that there were no more face towels at that moment. It was already late in the evening and we had a flight the next day. We checked in on the "hot tub" which we understood to be a "hot tub" but was cool water. Attempting to sleep was terribly loud due to the passing traffic on the highway. The windows and the wall behind us shook with the wind, the curtains were old and needed to be changed to black-out curtains or at the minimum be custom fit so the high beam lights from the outside did not peer inside our windows. Breakfast was very good and did not disappoint. The airport shuttle was also great. "

"Don't know, we rent a car"

"We had a lovely stay at the hotel, which was conveniently located just a short hop from the airport. The dining options and bar were great, and we really enjoyed the delicious breakfast the next morning. Overall, it was a fantastic experience!"

"Pool was beautiful and staff was excellent "

"Close to the airport and a common spot for the managed tours to pick you up. That’s a great benefit as they picked us up from the hotel lobby. The hotel staff will even give you an early to-go breakfast if your tour starts early. "

"Airport shuttle is convenient. every 15mins close to the city mall , it is easy to find the restaurant. The room is clean and good location. "

"Great large pool with seating around it. Nice breakfast area. Very helpful staff."

"Clean room, friendly staff, airport shuttle, convenient restaurant. "