"The website stated there was an airport shuttle. I called ahead to make sure this was accurate. The woman at the desk confirmed. They sent a taxi(not a shuttle) which we had to pay for when we arrived. I asked about this to which I was told the shuttle had specific hours(not listed on the website) and that outside of those hours, they send a taxi at our expense. We should have been notified of this when we called.
I asked if the shuttle would be available for our return trip in the AM. She said no, it would be a taxi again. At this point we had no choice. I said ok, we would need a taxi at 3am. When we came down for our taxi in the AM, there was a man at the desk who said we didn’t confirm that we needed a taxi so we didn’t have one and he couldn’t call one because everyone was asleep. I asked him repeatedly to please try as we had to catch our international flight he called and said maybe someone would call us back. Finally a taxi service from the airport called and said they could take us but they would charge us from the airport to the hotel and back. At this point we had no choice. So, after paying for the hotel, we also paid an additional 180€ in cab fare. "
