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The Crew Hotel Kualanamu International Airport

3.0 star property
Experience serene comfort near the heart of Grand City Hall. Treat yourself to rejuvenating spa treatments or indulge in local flavors at the on-site restaurant.

Choose dates to view prices

Near Grand City Hall, The Crew Hotel Kualanamu International Airport offers a tranquil retreat with an on-site spa and Indonesian cuisine at the Cockpit restaurant. Enjoy free in-room WiFi, a 24-hour front desk, laundry facilities, free newspapers and take advantage of the airport shuttle for seamless travel.

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Free airport shuttle
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
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Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:00 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is The Crew Hotel Kualanamu International Airport pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Motorcycle parking only.

What time is check-in at The Crew Hotel Kualanamu International Airport?

Check-in start time: 2 PM; Check-in end time: 11:00 PM.

What time is check-out at The Crew Hotel Kualanamu International Airport?

Check-out is at noon.

Does The Crew Hotel Kualanamu International Airport provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs at scheduled times.

Where is The Crew Hotel Kualanamu International Airport located?

Situated in Medan, this spa hotel is within 12 mi (20 km) of Maimun Palace, Great Mosque of Medan, and Grand City Hall. Tjong A Fie's Mansion and Vihara Borobudur are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.2

Good

8.0

Cleanliness

7.2

Location

7.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 18 out of 80 reviews
Rating 8 - Good. 30 out of 80 reviews
Rating 6 - Okay. 18 out of 80 reviews
Rating 4 - Poor. 8 out of 80 reviews
Rating 2 - Terrible. 6 out of 80 reviews

Reviews

Verified

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is reasonably big and very comfortable. The bathroom is clean but too small..
Stayed 1 night in Mar 2020
Verified

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Als Transithotel für eine Nacht hervorragend, ansonsten zu weit weg von der Stadt.
Stayed 1 night in Aug 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Staff & service
Booking was niet bekend. Personeel sprak nauwelijks Engels. Lang moeten wachten voordat we eindelijk een kamer toegewezen kregen!
Stayed 1 night in Jun 2019
Verified

6/10 Okay

Bernard

Liked: Cleanliness, property conditions & facilities, room comfort

Juste pour une nuit...

L'hôtel se trouve dans un groupe d'immeubles qui regroupe d'autres hôtels et quelques restos. Apparemment, le centre commercial prévu au rez-de-chaussée n'a pas encore convaincu les investisseurs. Nous avions contacté à plusieurs reprises l'hôtel pour qu'ils viennent nous récupérer à l’aéroport, mais nous n'avons jamais eu de réponse. Par contre, nous avons pu bénéficier de la navette gratuite le lendemain. La chambre est assez grande, la clim ne pouvait pas se régler et c'était assez froid. La salle de bains est correcte, et l'ensemble est assez bien entretenu. Le personnel est trop nombreux. Rien qu'à la réception, 4 personnes pour s'occuper du check-in, mais aucune synchro entre eux. Du coup, informations contradictoires...Notre départ avec la navette était prévu à 5h30 du matin, on nous a appelé dans la chambre à 5h en nous demandant de descendre tout de suite, nous avons attendu...30 minutes avant de partir à 5h30. Comme c'était juste pour une nuit (transit aéroport)...cet hôtel nous a toutefois satisfait, mais nous ne le recommandons pas pour des plus longs séjours.
Stayed 1 night in May 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport Close to airport Close to airport
Stayed 1 night in May 2019
Verified

2/10 Terrible

Jessica

Liked: Cleanliness
Disliked: Staff & service

Terrible hôtel, allez au WING à côté!

Un ascenseur sur deux non fonctionnel ce qui rend l’attente interminable. Chambres sans fenêtre et il fait une chaleur à mourir puisqu’aucune climatisation de base n’est fonctionnelle quand vous ne laissez pas votre carte dans l’element De démarrage de l’électricité. Petit déjeuné inclus très limité. L’hôtel charge des frais supplémentaires de 50% de la valeur de la nuitée pour une serviette avec du jus de fruit dessus en affirmant qu’il faudra un nettoyage spécial. Le Wing juste à côté semble vraiment mieux!
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpfull. Recommend for a visvisit anytime.
Stayed 1 night in Jan 2019
Verified

8/10 Good

BigIslandGuy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was great for quick layover. This is a flight crew hotel so rooms have total darkness ability.
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

jean-michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

L hôtel est super mais loin de la ville
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

Tudor

Nice, clean and good service

Great place to stay for a stop over
Stayed 1 night in Sep 2018
Verified

6/10 Okay

Humberto

Liked: Cleanliness, staff & service

Hotel económico cerca del aeropuerto

Económico, cercano al aeropuerto, muy utilizado por las tripulaciones, desayuno incluido, aunque un poco modesto. Habitación adecuada para el precio.
Stayed 1 night in Aug 2018
Verified

6/10 Okay

rs

Liked: Cleanliness, property conditions & facilities, room comfort

Very close to airport

Super close to airport, got there in 10 minutes. Bit disappointed with breakfast experience, asked for vegetarian but got a big chicken in the box and wasn’t allowed to eat the buffet breakfast after that!
Stayed 1 night in Aug 2018
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
空港に近いことはメリットです ただ朝のシャトルバスは4:00の次が5:30なのでその中間のフライトだと不便です。 デポジット100,000ルピアが要求され現金のみです。宿泊料はクレジットカードで可能ですが、デポジットのみ現金です。 チェックアウトの際に、全員がデポジットを払っているのに、自分で言い出さないとデポジットを返してもらえません。クレジットカードなら決済を拒否できますが、チェックアウト時に忘れると現金なので後の祭りです。 全ての客から現金でデポジットを取っているのだから、フロントのスタッフが客に言うのが普通だと思いますが…
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Setiawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you

Staff are welcoming us and free shuttle bus to airport standby for us at morning.
Stayed 1 night in Aug 2018
Verified

6/10 Okay

Edwin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The first day, when I checked in the hotel room at 2pm to 4 pm, I had experienced the aircon wasn’t working..it was very warm with the room facing the afternoons sun. No one attended to me after 2 complains.., so I packed up my luggage and informed the receptionist that I wanted to reject this room and so I went down to meet them at the receptionist counter got my room changed, But to a much smaller one ☹️.
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Kob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

空港に近い

空港に近くて、ホテルシャトルバスがあり、空港⇔メダン市内間の近代的な電車があるので、車の渋滞に関係なく時間通りの移動ができた。高いタクシー料金や市内の停滞を考えると、安心してビジネス関係に利用できる。
Stayed 1 night in Jul 2018
Verified

8/10 Good

Indra

Liked: Cleanliness, staff & service, room comfort

dekat bandara kno

dekat dengan airport, tersedia shuttle gratis
Stayed 1 night in Jun 2018
Verified

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
All good except for cold uninspiring breakfast
Stayed 1 night in May 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great transit stay

I had an early flight so the location was perfect. The complimentary shuttle to the airport an added bonus. I chose business class room as the standard do not have any windows. The room and amenities was very clean and modern.
Stayed 1 night in Apr 2018
Verified

4/10 Poor

lim

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Thin walls

If your sleep is easily disturb by sound, skip this hotel. Thin walls.
Stayed 1 night in Apr 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Wir waren zum zweiten Mal da.Freundlich,hilfsbereit,nett,nur unser gebuchtes Bett haben wir nicht erhalten.(Kings Bett)sonst aber alles OK
Stayed 1 night in Feb 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to airport and train station

Excellent quite place to stay if connections are required for air and train travel.
Stayed 1 night in Dec 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed overnight and the staff were very helpfull
Stayed 1 night in Nov 2017
Verified

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Over all a nice hotel nice and comfortable.
Stayed 1 night in Nov 2017
Verified

6/10 Okay

Brayden

Liked: Cleanliness, room comfort

Its OK

Its ok for an overnight if linking flights as its close to airport. There is a breakfast available but no restaurant for meals which is a pain. I go next door to The Crew Hotel which is most probably a better choice if you need an all in one. Hotel is clean and cheap for the location.
Stayed 1 night in Aug 2017