"Personally the hotel needs a few things to be updated. The bed was incredibly hard and uncomfortable. The bathroom tiles were tired, damaged and broken and the lip to the bathroom is a trip hazard where the carpet is overlaid over the tiles.
There was a month and a half out of date item in the mini bar that after a long day I drank, without contemplating it would be out of date by 6 weeks. Thankfully apple juice but it was off and by the time I worked out why it tasted bad, it was too late and I had drank some. I would have liked more thought and consideration at the reception desk when told. Nothing at all offered and they just said they would see the in-room team. I had drank something 6 weeks out of date in a 5 star hotel. Nothing. Nothing at all done.
The actual room service was good, the food good enough. Set up formal for the type of food served but I was grateful to eat actual food.
The room was spacious enough but the bed was incredibly hard, it was the worst nights sleep that I have had in a hotel stay in many, may years. I was so grateful to stay, I was with my boss and team members, so I didn't make a fuss, but honestly not good enough."
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