"We paid for an Oceanview, our reservation said nothing about a partial ocean view. The pictures on-line showed beautiful views from your private patio, what we got was a view of parking lot and back of a restaurant, with a slight ocean view. The room had deferred maintenance and the patio couldn’t be used to its fullest because the unit above had a water leak that went down to our patio. I’ve stayed all around the world, this was in now way a $1000 a night room! Not to mention we were billed for two massages we never received. The spa messed up our reservation times, they actually sent our reservation confirmation 2 days after our appointment. When I tried disputing with the Spa manager she refused to remove the charges."
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