Mättle Hotels

"Perfect location next to concert hall and train station. Also walking distance to the old town. Facilities are a bit dated and gym was sad and tiny for a hotel this size. Breakfast buffet was a highlight. "

"Good location Worked very well for us"

"Location was good. Walking distance to the train station. They had a very details breakfast offering (we travel with food sensitivities, so it was a pleasant surprise to learn they were accompanied)."

"Desayuno excelente.Habitación amplia cómoda y limpia.Aparcamiento un tanto incómodo."

"We had an amazing stay. Everything was perfect, the staff was great and very friendly. The breakfast was vast and delicious. Easy to park. Easy to get in and get out. Very informative. Lots of papers and guides to guide you through the area and the hotel. "

"shops very close, good breakfast , good to stay with"

"Expedia fails to protect its customers when the service is not delivered as expected. During our stay, renovation work started directly above our room at 7:00 a.m. without any prior notice. The noise was extremely loud, woke us up immediately, and made it impossible to return to sleep. This significantly impacted our stay and our ability to use the room for its primary purpose. This was meant to be a short vacation to rest, but instead it was disrupted in a way that made it impossible to relax. We reported the issue to reception as soon as it opened at 8:00 a.m., after trying unsuccessfully to rest for an hour. The solutions offered were not practical, as the disruption had already occurred. The hotel staff acknowledged the issue on site and indicated that compensation would be provided. However, after our departure, they refused to offer any compensation or resolution. What is particularly disappointing is how this situation was handled by Expedia. Despite clear evidence of a service failure, the case was treated as a standard cancellation request rather than “service not provided as expected.” The case was closed based solely on the property’s response, without addressing the actual issue. As the issue remains unresolved, I have initiated a chargeback process with my bank due to the failure to provide the service as expected."

"Friendly and attentive staff."

"Room was very clean, nice breakfast in the morning, staff were very accommodating and nice. PERFECT location - close to train station and situated only a block from old town Freiburg."