Matón Abajo Vacation Rentals

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"We did not see any nasty dogs there so that is a good thing"

"Ive stayed here numerous times in the past with no issues however this time i have to say i was disappointed. Check in was no problem, Frank was friendly and polite. Next day before heading out i told Andrea at front desk to please have housekeeping to set up the sofa bed, replace towels and empty the humidifier. 30 min later she called me to state i had a do not disturb tag on the door and couldn't get the service. I told her to check again because i had indeed removed it, she insisted it was there. I told her well im verbally telling her for the 2nd time to do the service. She said per policy she could not, that i needed to return & remove it myself. I was in disbelief over something so simple. I did return later that day only to find out my room was done and i had removed the tag after all. Joel the housekeeping inspector was in my room when i returned, very nice person. I could of continued with my day instead of wasting my time. Also my gate key didn't work to leave property and had to go reverse back to frontdesk instead of the security letting me go , as i had just came in. The whole miscommunication was a inconvenience. The staff needs to do better. "

"Wonderful host and wonderful Place "

"Clean room and hotel.size of room was very spacious and staff was very nice "

"Good staff"

"The iron was not working and not hot water."

"This place was so impressive. The grounds are immaculate. The rooms are super clean and Modern. The Pool area is very calming. The food from the bar area was really tasty. Everyone was very nice and accommodating. I will definitely stay there again."

"Bad customer service (horrible, it’s through a phone line and no one is near the hotel). . TV controller didn’t worked. Very difficult to understand how to get to the lobby. Place is not secured, any guest can lock the lobby from the inside and you will remain outside until someone comes out. I clearly hear the room outside. The fridges are shared with the whole hotel. "