Martorelles Hotels

"Check-in was smooth, and we appreciated being allowed into our room an hour early. Unfortunately, the stay quickly deteriorated due to inconsistent and unsafe guidance from staff. One attendant showed us how to use the thermostat and safe, but instructions were unclear, requiring three calls for help. While common areas were cool, our room was extremely hot. Another staff member said rooms only had heat, not A/C, and advised us to sleep with the windows open. The windows had no screens or security, which felt unsafe. A serious issue arose when a leak developed in the bathroom ceiling, with water coming through the light fixture. This caused repeated power outages. When we called, a staff member told us to reset the circuit breaker ourselves each time power failed—an unsafe and inappropriate instruction. The electricity went out every 5–10 minutes as the leak worsened. A night manager later confirmed the fire risk and moved us. By then, we were exhausted and shaken after following unsafe directions. We had to pack and move multiple times, ending up in a smaller room with no compensation. This all occurred within 12 hours. In 40+ years of travel, we’ve never been told to handle electrical issues ourselves. Attempts to reach Hotels.com support that night were unsuccessful."

"Property open to listen to customer requests is a plus but cleaning could be better."

"Spacious room with a big bed and big window. Loved the luxurious bathroom with the amazing shower. Good transport link to city with metro L1 down the road. Takes about 25min. "

"The view is directly to the cathedral from the balcony. Nice roof top"

"Everything was great except the noise from the club below was from 11pm to 5am for 3 nights in a row. We didn’t get much sleep. Don’t recommend this hotel if you need to sleep !"

"Since I have a wheelchair I was given an accessible room that had a lot of space. It was clean, the beds were great. Everything was super nice. Great location to stores & food places. Its a nice neighborhood. "

"Room was clean. Very comfortable bed. Breakfast was good, a lot of choice and coffee was good! "

"Excellent breakfast. Close to shops restaurants and the hop on hop off bus. There is a renovation project on the promenade outside the hotel on Ramblas but it’s still easy to get around "

"We only did room service"