Marston Magna Hotels

"The accommodation was appalling. First impressions were of an unkempt place. The stair carpet was extremely dirty. The room itself was large with minimal furniture. The curtains wouldn't draw together. The radiator wasnt working. There was no hot water in the shower and when we told the manager who wasnt on site, he said it should have been fixed. The breakfast was aweful, I asked for scrambled egg and when it came it was fried eggs chopped up. I asked to speak to the manager and the young man, who was one of 2 members of staff in the hotel, said he wouldnt be in till later that day. We cancelled our 2nd night stay."

"the breakfast was lovely fresh and hot and good choices"

"A property of former grandeur that is now a little rough around the edges! Our room was spacious with an excellent view of the garden but seemed to be at the furthest and highest extremity of the building. The bathroom facilities were excellent and the shower was great. The leisure centre was a bonus along with the provision of bathrobes. The staff were polite and helpful but seemed a bit stretched. We enjoyed a stroll round the grounds."

"Excellent staff, very attentive and polite, no hello guys! Great breakfasts. Parking good"

"A really great family hotel right next to the Wookey Hole attraction. Rooms were spacious and very clean and the bed was very comfortable indeed. Great value for money and would definitely stay again."

"The outside of the building looked run down but the inside was lovely! "

"Great and plentiful breakfast "

"The family room was set up in a way where the air conditioning unit was blowing directly onto one of the beds, this made it inpossible to sleep without having a freezing cold breeze. When telling the hotel staff the next morning, the boomer woman at reception didn't seem to care, offered no apology and said "there's nothing we can do about that"."

"No running hot water. Called in the evening and again in the morning with no answer. Cold shower it was. Room was too much money for the condition. Location however is convenient."