Margarida Hotels

"Excellent staff and costumer service "

"This hotel is great however, I was put in a room right next to the lifts and it was very noisy with all guests standing there talking early morning and late night, children running around screaming too. I would recommend the hotel but I would suggest you make sure to get a room away from children, chatty guests and lifts. In terms of the location it was great, I went off season so the area was very dead and not much of a vibe. The beach was lovely. "

"Stayed in penthouse in march was treated very well respectfully clean fast service free parking etc. stayed in normal room this time in may an was totally different experience"

"Room - Clean, attractive room with a lovely balcony view. However, it was surprising for a supposed 5* hotel to have no tea/coffee facilities. The TV also wasn’t smart-enabled and only 4 Spanish channels worked. Staff urgently need customer service training. Check-in was unfriendly; after staring at us in silence, the receptionist said, “well do you want to check in or not.” Staff often seemed to stare rather than communicate. At the rooftop bar, staff were holding some sort of meeting/cocktail session and completely ignored us despite the bar supposedly being open, so we left feeling uncomfortable. The two main pools were lovely, but the third was empty, possibly under repair. We also weren’t informed that the rooftop pool was closed for maintenance, despite it being one of the hotel’s main selling points. Charging 25 euros per hour for the spa felt excessive, especially when other facilities were unavailable and there’s nothing else to do on rainy days. Breakfast and à la carte food were 'ok', but the dinner buffet was mostly cold. Service was poor throughout meals: nobody checked on us, there was no apology when we reported raw rigatoni pasta, and we waited over 20 minutes just to place a drinks order before asking ourselves. The hotel was quiet, so it’s hard to imagine how service would cope when busy. Location - The Alsa bus from Alicante train station stops outside the hotel, which is convenient, but getting elsewhere is difficult."

"Great place at the base of town. Lovely buffet and very helpful staff. Modern hotel with a great pool."

"The hotel was very clean,room was lovely and spacious.As a solo guest I felt very safe and the staff were friendly Spa was amazing and relaxing. The breakfast was good but the food at dinner was not as hot as it could be and not too many choices but it was early in the season."

"Clean room "

"Parked in front of the hotel, what a gem of a place this is room was clean and well furnished, staff were friendly and helpful, food was great in all I enjoyed my 1 night stop over, it says it’s a 3 star hotel but I would definitely recommend and give it 4 stars 🌟 "

"Excellent well managed property from front desk to housekeeping staff. Amenity was great and presented well! Thank you! Richard"