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"wonderful"

"Great location in central cebu walking distance to Ayala. Friendly staff"

"I was staying on the 17th floor when the earthquake struck..the hotel stood up very well and the staff were very professional and efficient..we were all rallied into the car park while engineers checked all safety on the building...the food is slso very good and the rooms are in good decor"

"Great hotel with amazing staff. Highly recommended. "

"Ocean view, good food and comfortable bed"

"I will stay here again, excellent service. Highly recommended"

"The staff at the Lobby Lounge in Shangri-La Hotel provide an exceptional experience. They are consistently warm, attentive, and professional, creating a welcoming atmosphere from the moment you arrive. Service is prompt yet never rushed, with genuine smiles and thoughtful gestures that make guests feel valued. Their knowledge of the menu and ability to anticipate needs adds a personal touch, elevating the overall experience. It’s clear that the team takes pride in ensuring every visit is both relaxing and memorable."

"Me and my friends really enjoyed our stay here. Many Pros to be said about the staff and the resort. The resort was comfortable and clean. All the staff was respectful, helpful, and inviting as well as professional. Keith, Margarie, and Jose were absolutely amazing. They offered awesome service and made our stay extra memorable. the only down side for us (which is personal preference to be fair) was that the beds in our room weren't not comfortable and we lacked getting good sleep but overall I still give 5 stars and will be back again soon. "

"Amazing"