Casino Hotels in Manati, Puerto Rico

"It wasn’t clean at all, "

"The hotel itself is clean and was fine for two days of stay. It’s located in a very busy area but you don’t hear any outside noise. The refrigerator in the room was not working. Our problem was with checkin. The woman at the front desk was less than pleasant and helpful. We waited for over an hour for our room after check in time to which she eventually informed us she could in fact give our family a readily available room this entire time. It was less than efficient on her part considering she knew we were waiting as we had to continuously ask for updates , the lobby was empty besides two other men waiting. I would say giving priority to a family of 5 should be something to consider. Our first room had a non working A/C unit. They send the engineers to fix it and they were very kind but it couldn’t be fixed. They informed the front desk but it was another 45 mins until they moved our room. We were there for two nights since our flight was cancelled. The gentleman working the front desk , bar area and technicians were incredible at helping and being super kind , we appreciate their help. The pool area is small and has lots of mosquitos at night. "

"The hotel was amazing except they didnt vaccum the room. The game room was closed and no one informed us. The beach is smaller than the pictures and pretty dirty"

"Everything was great. "

"Great hotel. Clean room, the staff with excellent customer service. The breakfast was perfect. "