Mamey Hotels

"It’s a family owned business and we loved that. They were helpful, informative and very customer service friendly. The villa is a little dated, but beautiful views. Very peaceful and accommodating. I would stay again. It’s in the mountains and the roads are winding. It was quite the adventure and a great stay!"

"The Stay was amazing overall! The customer service was impeccable, everyone was so kind! The property itself is vast and private -- VERY SAFE (there is a security gate you have to sign in just to get to the property). The pools were amazing, the beach is more so to tan on and appreciate the view. The sand is grainy and there's seaweed and the actual water is dangerous with riptides. The resort was extremely clean and not a single bug in site. I think this place is better for a shorter stay as you are far away from san juan and fajardo to do excursions. I would also recommend renting a car for those reasons as well as for food. The cafe is amazing for breakfast with smoothies and acai bowls, the pizza pool bar is awesome, but the main restaraunt "Trova" is underwhelming. Overall: A beautiful resort and an EXTREME value for the price range"

"Everything was great just like being at home . Will recommend it to friends."

"Wondeful place "

"Everything was perfect, recommended 100%"

"Very clean resort and very friendly staff"

"Definitely a beautiful location, and we get it’s in the middle of a rainforest so the bugs outside were expected but the amount of bugs we had to clean up after we walked into the door was unreal. Cockroaches, flies, beetles and ants. We had spent nearly $80 at Drunken Cookie in San Juan, the ants were so bad that they got through the packaging of the cookies and we had throw them out. The location was definitely not cleaned prior to our arrival. This description states 35 mins from San Juan, which is deceiving, it’s more like 50 mins and the travel there is not for everyone. Hot water is very limited and I probably should say luke warm water, because it never got hot. No lighting in the pool area, tv did not work but after reaching out they came and dropped a new tv which they did not connect and just sat on the floor, so it was never used. We had a 4 night stay but checked out early, mainly because we found evidence of a very large snake had been or is in the house as a snake skin was having from the rafters. I would typically avoid reviews like this but expedia asked the owner for a refund for just the one night we did not stay there and they refused, however Expedia did give us credit for the night. Had the owner refunded us for the night we left due to not feeling safe we would have felt as though the owner cared, when we told them, the response was “we’ll call an exterminator, and talk to the cleaning crew” no apology or anything. DONT STAY HERE! "