Hotels with Spa in Malvern, England

"We stayed as a small family during the Easter holidays, mainly to use the pool and spa facilities, with the hotel’s proximity to Gloucester Docks (around 2.5 km) also a key reason for booking. Overall, the experience was mixed. On arrival, our room had issues—most notably the shower. The bath–shower mixer tap diverter didn’t work, and water pressure was extremely poor, to the point even a bath was just a trickle. At £120 midweek (without breakfast), this didn’t feel good overall value. That said, the sole reception staff member was excellent. After a couple of prompts, and while clearly managing the desk alone, he moved us to a suite around 9pm, resolving the issue before bedtime. He also explained the water system is quite old, which may account for the pressure. The pool and spa were clean and functional—the sauna and steam room were up to temperature, and the gym well equipped—but overall felt dated and didn’t match expectations set by the price and photos. We didn’t use the restaurant/bar on the evening or for breakfast- there were no evident menus beyond an A4 printout, and pricing felt high; it was empty whenever we walked past. More generally, the hotel doesn’t match the polished Expedia photos. It looked dated, and even after the room change, the amenities and bedding were below expectations, particularly compared to Premier Inn. In summary, excellent staff, but the property and value for money unfortunately fell short"

"Friendly staff, welcomed me on arrival. I was early so waited in the lounge for check in, and as soon as my room was ready the staff member came to find me to tell me i could check in. Swimming pool area was clean and a decent size. Room clean and comfortable "

"Friendly check in"

"Lovely hotel, staff were extremely helpful and the facilities were brilliant. Will be back again!"

"Quite a busy hotel as on the high street so open to the general public. We had to queue for breakfast on our 2nd morning at 9.30 and the breakfast items wasn’t replenished with still one hour of service left. The Grill restaurant was good but we were very disappointed with the food in The Tavern and would expect a better standard with James Martin’s name endorsing it. Our bed was very comfortable but I felt overall the room was lacking a bit of sparkle for the cost of the stay. Broadway is a beautiful village and we enjoyed the 10km walk upto Broadway Tower. "

"Very nice property. Pretty magical and relaxing atmosphere. Staff amazing. Great food "

"Stayed at the Qeens previously. The room we had was good. Nice and clean but a noisy bar on opposite side of road so not great Thought breakfast was expensive at £20pp "

"Booked a Junior Suite and very disappointed with the room - bed was very uncomfortable, walls very thin so kept awake for most of the night with noises in the corridor and adjacent rooms, room amenities were outdated and poorly maintained."

"Room wasn't very clean, TV was tiny, tea facilities in wardrobe with no light and clearly there used to be a fridge but removed - Very disappointing. Spa was packed, no beds inside, jets area inside only a 1/3 of it worked. Breakfast was disappointing. I had 2 nights booked but didnt bother staying the second night. Wish I had saved the money and stayed in the Premier Inn behind it."