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Mandarin Oriental, Macau

Featured Image
Pool
Infinity Pool
Outdoor Pool
42-inch plasma TV with cable channels, DVD player, pay movies

Overview of Mandarin Oriental, Macau

Mandarin Oriental, Macau

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Avenida Dr Sun Yat Sen, NAPE, Macau

Explore the area

  • Popular LocationNew Yaohan Department Store15 min walk
  • Popular LocationSenado Square19 min walk
  • Popular LocationHospital Conde S. Januario19 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.)53 min drive

Choose dates to view prices

About this area

Macau

Located in Macau, Mandarin Oriental, Macau is connected to a shopping center. Macau Museum of Art and Handover Gifts Museum of Macau are cultural highlights, and some of the area's attractions include Macau Fisherman's Wharf and Maritime Museum. Seac Pai Van Park and Karting Track are also worth visiting. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's quiet location.

What's nearby

  • Statue of Guan Yin - 7 min walk
  • Lisboa Casino - 13 min walk
  • New Yaohan Department Store - 15 min walk
  • Senado Square - 19 min walk
  • Hospital Conde S. Januario - 19 min walk

Getting around

  • Hong Kong International Airport (HKG) - 53 min drive

Restaurants

  • Vida Rica – Restaurant with a bar. Serves breakfast, lunch, and dinner. Kids' menu available.

About this property

Mandarin Oriental, Macau

Luxury hotel connected to a shopping center in Macau with full-service spa
This smoke-free hotel features a full-service spa, a restaurant, and a health club. Other amenities include a bar/lounge, a sauna, and coffee/tea in a common area. All 213 soundproofed rooms feature 24-hour room service and DVD players. Comforts include premium bedding and down comforters, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Mandarin Oriental, Macau offers 213 air-conditioned accommodations with DVD players and safes. Beds feature down comforters and premium bedding. 42-inch plasma televisions come with cable channels and pay movies.

Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club and a sauna.
The Spa has 8 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9 AM - 9 PM
  • Airport shuttle on request
  • Free ferry terminal shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MOP 251 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Full-service spa
  • Health club
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • Business center
  • Conference space
  • Meeting rooms

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Separate bathtub and shower

Entertainment

  • 42-inch plasma TV
  • Cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea filters (reusable)

More

  • Composting
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • LED light bulbs
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MOP 251 per person (approximately)
  • Airport shuttle fee: MOP 805 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Mandarin Oriental Hotel Macau
Mandarin Oriental Macau
Mandarin Oriental Macau Hotel
Mandarin Oriental, Macau Hotel
Mandarin Oriental, Macau Macau
Mandarin Oriental, Macau Hotel Macau

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 204 out of 271 reviews
5 - Excellent 75%
Rating 4 - Good. 55 out of 271 reviews
4 - Good 20%
Rating 3 - Okay. 7 out of 271 reviews
3 - Okay 3%
Rating 2 - Poor. 5 out of 271 reviews
2 - Poor 2%
Rating 1 - Terrible. 0 out of 271 reviews
1 - Terrible 0%

4.8/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect experience
Excellent service from front desk, housekeeping, pool and even technician. The rooms are clean and comfy. Will definitely stay here again.
Stayed 1 night in Jun 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and attitude of MO Macau staff is outstanding. They made the 2 nights 48 hour stay a beautiful experience which was a romantic getaway. Everything works. The hotel is situated near the old part of Macau so convenient for site seeing. Only downside is the bus depot parking lot near the property which effects the view when looking down but at night the views are quite nice. For Macau, this is a very good hotel with excellent service and not a gaming hotel
Stayed 1 night in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

4/5 Good

Stayed 1 night in Nov 2019

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019