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City Viva Hotel Macau

3.0 star property
Travelers refresh and rejuvenate at the full-service spa before heading out to explore Macau with renewed energy and a sense of wellbeing

Choose dates to view prices

City Viva Hotel Macau sits in the heart of the city, offering a peaceful base near Lisboa Casino and the Ruins of St. Paul's Cathedral. Guests can indulge in rejuvenating massages or body wraps at the spa while staying connected with complimentary WiFi in their rooms.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry
  • Housekeeping
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Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MOP 460.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MOP 1000.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: MOP 460.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Frequently asked questions

Is City Viva Hotel Macau pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at City Viva Hotel Macau?

Check-in start time: 3:30 PM; Check-in end time: midnight.

What time is check-out at City Viva Hotel Macau?

Check-out is at noon.

Where is City Viva Hotel Macau located?

Located in the heart of Macau, this spa hotel is steps from Macau Peninsula, Rio Casino, and Shengshi Lianhua. Lotus Square and Grand Prix Museum are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

8.6

Cleanliness

7.8

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 158 out of 420 reviews
Rating 8 - Good. 201 out of 420 reviews
Rating 6 - Okay. 33 out of 420 reviews
Rating 4 - Poor. 14 out of 420 reviews
Rating 2 - Terrible. 14 out of 420 reviews

Reviews

Verified

8/10 Good

Wing Kin

Liked: Staff & service
Disliked: Amenities
Abit old, location is good. But not many amenities while we were staying.
Stayed 1 night in Feb 2023
Verified

4/10 Poor

kent

Liked: Cleanliness
The staff who took care of me said I was not on the check in list while I showed him my reservation on Expedia. He was not helpful. After a while he discovered the confirmation notification under the front desk.
Stayed 1 night in Feb 2023
Verified

8/10 Good

Haiwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
是一个不错的酒店
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

KWOK HING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地點方便，房間舒適闊落，浴室寬敞潔淨，職員態度良好親切，價錢合理，性價比高。
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

KIT LING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
性價比高，房間寬敞及整潔，環境不錯，讚。
Stayed 1 night in Mar 2023
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
浴室去水功能比較差 不太完善 容易水浸 會流出廁所
Stayed 1 night in Feb 2023
Verified

8/10 Good

Near

Liked: Staff & service, amenities, property conditions & facilities
有得升級套房，讚！ 酒店始終偏舊浴室有啲污漬！
Stayed 1 night in Jan 2023
Verified

8/10 Good

WINGKEUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
坐車到市區及付近買東西不方便
Stayed 3 nights in Jan 2023
Verified

6/10 Okay

shiqi

這個價格可以找到這個地段以及星級是不錯的，房間大小還可以，基本設施都有，只是房間和吹風機，地板比較舊，裝修風格比簡約好一點，反而公共區域的裝修比較新和豪華，但畢竟是酒店不是賓館，浴缸邊和花灑的清潔度有很大的進步空間，洗臉盆很小，很低，很容易搞到到處都是水. 但看評分清潔度有4.3！另外就是前台的服務員服務態度不夠親和以及協助解決問題能力低. 反而樓下bell boy（Franky）很好，主動提供行李箱寄存和很努力協助如何去我要去的地方，值得讚許. 如果房間設施新一點和好一點，下次一定會再去. 用行動支持每一個盡責的服務人員的飯碗.
Stayed 1 night in Sep 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

十分滿意

整體來說十分滿意，價錢便宜！物有所值！
Stayed 1 night in Feb 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Sep 2020
Verified

2/10 Terrible

Hk

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor poor services no good ok 👌 Don’t waste time with
Stayed 1 night in Jul 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay for stay
Stayed 1 night in Jun 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
豪華房面積太細，如果有旅行箱就沒有地方打開，另外wifi連接後是無法使用，不如索性説沒有wifi好過。
Stayed 1 night in Mar 2020
Verified

2/10 Terrible

Tat Fun

Disliked: Staff & service, property conditions & facilities

Unbelievable concierge staff

When I was checking out, I presented the receptionist my room cards and my deposit receipt. He then rudely ordered me to wait for five minutes without any “please” nor further explanation. I told him that I’m in such a hurry, then he reluctantly processed my check-out in such an unbelievably slow pace. After printing out the deposit agreement, he asked me to sign in order to verify that I’ve received my deposit back. I told him that it is illogical as he did not give me any penny back yet. He then threatened me that if I’m not signing, he wouldn’t pay me back my deposit. The whole experience could not be more unpleasant. I paid the hotel for proper service and sensible aids from hotel staff, not anything rude and illogical like this.
Stayed 2 nights in Mar 2020
Verified

8/10 Good

Remy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is fine. Staff are nice. Room is clean. Casino down stair.
Stayed 14 nights in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Decent Hotel in Macau

The best thing about the hotel was the room size, quite spacious. The condition was agreeable, comfortable. Staff were courteous and helpful. Location is not too far from ferry terminal to which they also provide a free shuttle service. For exploring Macau, it is a bit of a long walk but doable. Casino is on the ground floor but does not interfere with stay experience. Overall okay, slightly pricey value wise.
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Verified traveler

노트북 와이파이 연결이 안돼요

일정층 이상 와이파이가 휴대폰은 가능한데 노트북은 와이파이로 연결이 안됩니다 직원들 친절도는 좋습니다 호텔위치가 애매하고 택시잡기가힘듭니다
Stayed 3 nights in Jan 2020
Verified

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell Kändes nyrenoverat Ingen röklukt NO smell of smoke
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LA ATENCIÓN DEL PERSONAL FUE INMEJORABLE, LAS HABITACIONES ESTÁN MUY BIEN, CAMA MUY CÓMODA Y SUPERLIMPIO
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Wai Lam

Liked: Cleanliness, room comfort
房間大致上都ok, 但廁所的窗簾設計失敗，窗簾不應該在房外面拉繩，應該設計在廁所裡面拉窗簾繩，因為如果沖涼中被人在外面拉開窗簾繩毫無個人私隱！床都很舒服只是枕頭太軟，用2個枕頭都唔夠高
這個廁所窗簾在床邊拉起，如果有小朋友玩窗簾，令人沖涼很不安
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
영어 가능한 직원이 한 명 정도는 상주해 있었고 요청 사항에 즉각 대응해주셔서 편안히 묵을 수 있었다
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間寬敞新淨。原先預訂非吸煙房可是同層有重煙味，因為同行有小朋友，要求換房，經理幫我們安排換房，還要是最高層望到少少海景，十分欣喜。 位置上在本澳新口岸，雖附近算不上熱鬧，但巴士站就在酒店旁，交通算是十分方便。 此酒店整體上算是物超所值。
Stayed 1 night in Dec 2019
Verified

8/10 Good

junga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

괜찮습니다 타이파 웬만한 호텔과 비교해도

우선 직원분들이 친절합니다 룸 컨디션도 나쁘지 않았구요 다음번에 또 이용 예정입니다
Stayed 3 nights in Dec 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

不錯。

冰箱沒有飲品 電視 間中斷線 整體上沒有問題
Stayed 1 night in Dec 2019