"The hotel is okay, clean, tidy. but the furniture is very beat up floors are scratched, and it looks very run down and used on the inside of the rooms. "
"The hotel was really nice and clean.The beds weren't very comfortable,other than that we enjoyed our stay.The staff was very friendly and helpful.It is also pet friendly, ao we were able to have our yorkie with us."
"The hotel itself was very nice. The staff was friendly and the rooms and hotels were clean. Unfortunately the food was not as great. While they said room service was an option they only offered it from 5pm-10pm and the options were extremely limited. We went down to the hotel restaurant Tide & Table for dinner and the only thing somewhat enjoyable were the crab cakes. There were only 3 or 4 tables of people including us and it took forever to get our food. Hoping breakfast would be better, we came down in the morning and some of our food was cold, potatoes were overcooked and overall wasn’t good. I wish the restaurant experience matched the hotel experience."
"TV didn't work, café had nothing that was on their menu, no toiletries provided not even hand soap. Gave a detailed account of my experience to someone at the front desk and they did they would relay that to the general manager. Never heard from anyone. Not even so much as a sorry for your awful experience"
Comfort Inn & Suites Gulf Shores East Beach near Gulf State Park
10/10 Excellent
"We really enjoyed our stay. We could walk to the beach and we felt close to shopping and restaurants. The pool towels at the pool were appreciated and the lemon water by the front desk was a nice addition. The room was clean and didn’t smell like it was trying to cover anything up with air freshener. Just what I asked for because of being sensitive to that."
"The hotel was what I expected for the price. No disappointments there. The bar, on the other hand was a totally different story. I was there with three other couples for a medical school graduation for two of our children. My wife’s ex-husband and wife made it to the bar and so did the brides family. The bartender would not let me open a tab for me and my wife and said they could only accommodate two tabs per table. I wasn’t even sitting at an adjacent table. I went to the bar and she acted like it would be a problem for me to pay cash there. She asked if I wanted a glass or the bottle for the beer and I said a glass so she handed me the bottle of beer and the glass. I took my wife drink and my glass and beer to the table when I poured the beer in my glass she came by about three minutes later gave me a mean look and just took the empty bottle. Complain to the manager on duty and she never really even apologized. I know this could sound like sour grapes, but it’s not. It was already an awkward situation for me and there was no way I was going to ask my wife’s ex-husband or the parents of the bride to pay for my drinks. The manager told me I should’ve done that and then just Venmo them the money. I work in customer service and this is so extremelyUnacceptable."
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