2/10 Terrible
Tim
Sep 1, 2025
Disliked: Cleanliness, room comfort, communication
The worst experience of my stay.
This is the most terrible BnB that I have ever experienced. First, this is the first I tried Hotel.com with the 3rd party property management to interface with the check-in, it took more than 45 mins to locate the actual property. They used the non-existed address, and the house is nowhere to be found, it turn out the property management sent me a separate email regarding the actual property address. I was way too late to check the unit out. due to meeting someone to have dinner, so I dropped off all our belongings and took off to have dinner with my friend close by. upon my returned to the unit, we found it was so dirty, I killed at least 3 spiders from the bed, bathroom and on the floor. The bathroom was unclean with dirt all around the bathtub. The worst thing was the bed, there was no mattress, and it seemed only to have the box spring on the top. I couldn’t sleep all night and started to text the property management at 2am in the morning. I texted to ask for resolution and no reply all night evrn the next morning. so I gave up, and since nobody reply my text or phone. So, I decided to take the action on my own, and booked another motel through Hotel.com nearby “Comfort Suite” for the remaining 3 nights. The “comfort suite” was different day and night, clean and comfortable. So, I asked for my full refund from the bnb unit, and as of right now, I have not received any resolution from the property management office or reply of my request. I hope Hotel. om can step in to he
Tim
Stayed 4 nights in Aug 2025