"The service was exceptional from checking in to the concierge service. The staff was kind and attentive. Our room upgrade was nice, view wasn't the best, the room was nice and clean. The restaurant, bar, and coffee shop had good options. Overall we had a great experience. Location was perfect, we walked out and saw the London Eye and Westminster Bridge."
"Love the proximity to LHR T5 and the convenience of checking in/out. Staff is well equipped, knowledgeable, and professional. My room was impeccable. "