"Here is the revised part integrated into the review.
The Zedwell Piccadilly has an excellent location. It is literally a few steps away from Leicester Square and Piccadilly Circus.
Unfortunately, that is the only excellent thing about this accommodation.
We booked Zedwell for three nights. During those three nights, the room was never cleaned and fresh towels were never provided.
The room, which they call a “cocoon”, is exactly that, although perhaps even a cocoon has more practical storage. There is no wardrobe, no clothes rack, no bedside table, and no small table where you can place your belongings. Nothing. Just a bed and a shower room. All your clothes have to remain in your luggage because there is absolutely nowhere to hang or store anything.
The worst part was the luggage policy. We arrived at noon, while check-in was at 3pm. I did not expect the room to be ready, but I did expect what every normal hotel offers, the possibility of leaving our luggage until check-in time. Not at Zedwell. To leave luggage, you need to pay £15 per piece. For two carry-on bags and two backpacks, that would have cost £60.
They did, however, offer a “better” option, pay £50 to access the room we had already booked, three hours earlier.
The same applies at check-out. You must leave by 10am. Otherwise, late check-out costs £50. If you want them to keep your luggage after check-out, it is again £15 per piece.
I travel frequently and I have honestly never come across such nonsense."
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