Lochend Hotels

"Every thing was at a very high standard."

"No"

"I stayed in a compact room. The room was cold, radiator wouldn't turn up. The door to the bathroom needs replaced, looked like it had been kicked in at some point. There ws "

"Friendly, helpful staff. A comfortable bed and great views od the river. Room was as expected given they are in a row of converted houses - very clean which was nice."

"Another great stay. My go to hotel in Inverness. Comfortable, clean and great location."

"Staff was great and helped with everything and answered all questions. The breakfast was great. The rooms were small but for couple of nights it is ok. "

"Clean, modern, tastefully decorated, friendly and helpful staff, conveniently located near the train station."

"Not only is the property perfectly located next to the River Ness and Ness Walk into Inverness but the staff are over the top amazing from the moment you walk until you depart. Mark the concierge was incredible upon arrival. The bar staff were extremely knowledgeable about wines and whisky. We had a perfect stay. "

"We will be contacting the hotel directly. Starting with the positives, the location is excellent - step out the door and you are directly in the city centre. I simply cannot comment on the staff - we only met them at check-in. They were not particularly friendly, very much “do it yourself” type of attitude. They weren’t rude by any stretch, but there wasn’t a sense of willingness to help. The building is very old and outdated, which could add to the charm but when you have bobbling carpets, sloping floors and peeling/ stained photographs, you see that no effort has been made to tap into this. Now we come to the cleanliness of the property. Worst I’ve ever seen. I’m only glad that we didn’t bring our children here as my daughter has a dust allergy. From the fire place in the foyer to the desk in the room, to the ridges in the bathroom - there was thick dust! It was disgusting. Some of the towels had stains which is unnecessary! On the first night, someone had clearly been eating a Sandwick in the foyer and had left crumbs on the desk. Those remained there until we checked out at 11pm on two days later. There was a general lack of attention to detail of the most basic forms across the board. When we checked out, there was no member of staff to be seen. The bed was comfy enough and the bedding clean, but that’s where it ended. I can safely say that we will not be staying in this property again but hope management take the feedback on board for future guests."