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"normal"

"Despite the room being a non smoking room the smell of stale smoke was unbearable. Despite complaining and asking to move rooms, the solution was to give me some room spray that failed to mask the smell and just made it worse… As I result I barely slept and I have gone to office the next day exhausted and smelling of stale smoke. "

"We had a really enjoyable stay at the Grand Hotel and would definitely return. Our room was exceptionally clean and clearly very well prepared—Kannika had done a fantastic job getting everything ready for our arrival. The room itself looked recently refurbished, with a fresh and modern feel that made it very comfortable. Despite being in the city centre, which can be quite noisy at night, we slept incredibly well. The windows did a great job of blocking out the outside noise, and we had two wonderfully restful nights with no disturbance from other guests either. Breakfast was another highlight of our stay. The cooked breakfast was absolutely delicious, and the service made it even better. The lady who served us, I believe her name was Anya, was delightful—friendly, welcoming, and genuinely pleasant, which made the experience even more enjoyable. There was a small inconvenience during our stay as the main lift wasn’t working, meaning we had to use the back lift. However, the reception team handled this very kindly by waiving the parking fee, which we really appreciated. It’s clear that the hotel is in the process of being updated. The main entrance and restaurant have been refurbished to a very high standard, while some areas like the corridors and staircases are still undergoing improvements. That said, this didn’t impact our stay at all, especially given how comfortable and well-finished our room was. Overall, a very positive experience—we would happily stay here again"

"Train station near by great for the rugby room just what u need for to days "

"A few marks in the bathroom "

"Great hotel, good check in, 2x free drinks, clean room and bathroom. Popped into the city in the morning for coffee, nowhere was open at 6:45 so popped to the bar and they kindly made me an amazing cappuccino. Lots of loud supercars running around outside the hotel but we didn't hear them in the end."

"Repeat visit. Always great. Fantastic staff. Great bedroom and breakfast ."

"Breakfast was not good. Only 2 pieces of bacon left and 1 hash brown. Also was never told they charge you an extra £20 for checking in before 3pm. Luckily the receptionist did have a room ready so gave it to me without charging. This is something to look out for."

"Perfect location "