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"I Love this place outside the room but that's how it has been for the 24 years I have been going! I hope it would have gotten better but they don't care because there was not one empty room in the place because of the Canadian omission from Cuba. I was sad service was lacking. Too many people and getting a glass of water with your meal was a project. The restaurant reservations unless you were on line by 8 am scoring a spot at a reasonable time was not possible. The buffet was good as usual for all inclusive. The grounds are beautiful and the pools and bars are great. The rooms like I said well... No hot water for 5 of 6 days. Zero water pressure it trickled on you. No one cared. Air Conditioning said 20 degrees but slept sweating with no blankets every night. They came to room and show you it said 20 but it should be freezing if that was true. Asked to have sheets changed due to bites all over our bodies never done. 2 nice housekeepers came a midnight to help us out on a request we asked for at 2pm. Still itching 😩. No security lock on front door. No live TV had to use apps. The free Internet was good for all those people. Safe was free now which was great. Access to my favorite beach was through Select Area. Green flag almost every day was awesome. No beach chairs even with Chair police who were useless.They allowed towels with no bodies for long hours. Beach towels cheap now and always damp. The rooms need TLC and more beach chairs a must & Ceiling fans a must. "

"We stayed for 5 nights and on our 3rd night the ceiling started dripping water in room 2631. Issue was brought to attention to staff and their solution was towels. Fixed the next day only for it to start dripping again until we left. The food is good. There is a lot of variety we just wish there was more Dominican typical foods offered. Entertainment and pool is great! Excursions offered were also great!! WiFi barely reached our room it was on and off. The nightclub could be fun but not many people attend. The staff’s attitude were not always too friendly, but based on the season and clientele attending the resort I could understand why. The staff is very hard working and I feel they are under appreciated. The bar staff are a 10/10 and friendly. The beach is pretty, clean but waves could be a bit rough. There are sellers on the beach so be ware of them they will ask you to buy. Overall good stay, I think the hotel could upgrade their rooms more it was a bit plain looking . They offer a nice private dinner on the beach for extra charge. Very great service! No issues with our AC and the hot water was good as long as you let it run 5 minutes before you shower. "

"Clean rooms and staff were very friendly and courteous. Jenny,Monica, Angel and Riccardo were all very helpful and friendly!!"

"Perfect place to come with the family, fun things to do. Great food, great drinks and great accommodations."

"I never checked in"

"Resort needs some repairs to be 4*+ Good reception especially with Juan. Also toilets need to be more functional allowing use of toilet paper to be flushed putting it in waste basket isn’t sanitary. Mattress on pull out couch needs to be changed, also linen for the couch should be available in room. Shower isn’t functional to high and therefor sprays out of shower area. Chairs on balcony could be more comfortable."

"The staff was wonderful. We had a great time! "

"Great, relaxed hotel on the edge of Sosúa. Peaceful atmosphere, deep pool, generous continental breakfast, and very kind staff. Michael, the owner, was very helpful with our late arrival and late checkout. Playa Alicia and Playa Sosúa are about a 15–20 minute walk away, and there’s also a tiny beach just 2 minutes from the hotel (watch the waves!). Would happily stay again."

"Didn't partake in the pool..."