"George helped us plan our entire week in Crete. He gave us recommendations to different areas of the island. We had a great experience and he helped us see places we would have never found. Definitely rent a car if you want to travel around. Very helpful and friendly staff."
"They offered us a fully new renovated room however was in front of hotel entrance. We saw ocean view from an angle.
The non smoking room we asked was fine but 2 neighbors smoked.
Biggest issue. No beach!!!!!! Lots of pools and hotel is more for families. Restaurants closed ala carte. Italian restaurant disorganized and food was awful. We left after 2 bites. Buffet closes at 9:30 pm they clear up at 9. Day buffet opens 12;30 and closes 2. No food left for late birds that go to beaches and shop or excursions. The grounds are kept clean and maintained. That’s why we gave it a good rating. Front desk disorganized upon checkin. No checkin counter. It’s a mess and you have to present your passport 3x cause 3 different people bounce you at around. This iberostar does not represent others we’ve been at. "
"This was a true gem - Staff went above and beyond to make our stay amazing. It was my birthday on our check-in and we were upgraded to their best suite with an amazing view - encourages us to stay another night. Zana in guest experiences was absolutely amazing. Gorgeous pools, beach access right from the hotel, and Rethymno itself is a gorgeous city."
"Beautiful hotel with stunning rooms and genuinely attentive, friendly staff. It’s a shame the weather wasn’t great, as we couldn’t fully enjoy the lovely pools and bar area. The hotel is about a 40-minute walk from Rethymnon, which is manageable and pleasant. Despite the weather, we truly enjoyed our stay and would happily return."
The Royal Senses Resort & Spa Crete, Curio Collection Hilton
10/10 Excellent
"Staff were so welcoming and accommodating. The facilities were so lovely and we even managed to book in to the spa (Cretan massage was just delightful) We were so sad to leave. "