Century Langkawi Beach Resort is in a sorry state of affairs. The hotel is in shambles. When we arrived, there were no receptionists on duty at the front desk, not at least for 20 minutes. Made a tour to their back office, even then nobody was around. The hotel is sadly understaffed, only 3 housekeepers to attend to cleaning the rooms (more than 80-room occupancy then). The sheets were not changed on a daily basis during our stay of 4 nights. There were not enough towels (hand, face and bath). The staff had to wait for replenishment from an external launderette. And these would only come by night. Our rooms were not cleaned until after 5.00 pm each day. The handles to our shower enclosure had come off and the door to our wardrobe had come apart. Furniture is old and badly scratched. There was no telephone in one of our rooms. A broom was placed at the corridor leading to the bedrooms. The swimming pool was a major disappointment - murky to be precise. Appeared it had not been serviced and cleaned for some time. The hotel cannot claim to be 4-star, at best its only 2-star.