Lake Shore Hotels near Pasadena

"We weren’t able to check in until 6pm. We were able to go to the pool while we waited. But there were no towels. The people we dealt with were very professional. But it was still disappointing "

"Hotel was nice. Staff was very friendly., My only complaint no microwaves in the room. There should be an age limit for kids being in the Jacuzzi., too many little kids, trying to get in the Jacuzzi heart to relax. Staff was accommodating "

"Linens are not great quality. They were working on plumbing and had no water - at all - by the time I checked out. They pointed to a hand written sign that was at check in the night before when I arrived exhausted from travel. "

"The check in process was okay at first. Representative at the desk was friendly and nice but they gave us a room that was not cleaned or serviced. They were able to clear up the mistake fast but it put a bad taste in our mouth. The hotel still has carpet so the hallways smell like mildew. Room was okay but the shower does need to be updated. The convenience of this place to venue was the major plus. "

"We love staying here, we come a few times a year and always have an excellent time."

"There was no fridge. I don't know why."

"My room had a bug a stink bug and the heat did not work properly. The room was dusty and small not the cleanest. They make you pay a $100 security deposit which none of the guest seem aware of. I paid $44 for breakfast and it was not breakfast at all a coffee cake , tea, coffee, or juice. My daughter wanted breakfast made and was going to pay. My daughter is 13 the lady ignored her the whole time and made an entire family breakfast. Not the best experience in a hotel it was convent because it’s across the street from Wegmans. "

"Elevator call buttons did not work whole time we were there. We had to ask an employee to send us up, no problem going down, but needed assistance going up every time. Very nice staff, available at desk 24/7. "

"The brunch setting and setup looked amazing. Sadly, we had plans to eat in DTA and didn’t get to experience the brunch. The vibes of the hotel, the attentive staff, and the housekeeping was top notch. We are returning to stay again for commissioning week!"