Family friendly Hotels in Lagen Island, El Nido

"Very poor customer service. We booked 2 rooms. Oceanview Premiere Triple and Standard Room Queen. The Oceanview Premiere has a not pleasant smell from the bathroom and AC is not working. When we complained they asked us to wait for an hour trying to fix the AC and told us it's ok but when we came back after dinner it's still not working. They transferred us to the villa/casita with bed capacity of 2 persons and provided us with the rolling bed which is small for an adult to sleep in and the villa is located beside the road and is noisy. The next day they transferred us back to our original room and we again packed our belongings only to find out later that night that the AC is still not working. We waited for an hour, we requested to talk to their manager but no manager is working onsite only remotely (if there is even one existed!). We were transferred back to the villa beside the road with a rolling bed for the 3rd person. We pack and unpack 2x during the 3-night stay. It is so uncomfortable with the rolling bed and since it's small I fell on the floor 2x. We booked a room with triple occupancy (1 twin bed and 1 queen bed). The villa only has 1 king bed and gave us a rolling bed. You cannot talk to a manager or supervisor even on the phone. Terrible customer service. Our stay was never pleasant at all. Instead of a vacation it became a major inconvenience to us. Breakfast was not that great. Internet is only available in the lobby. Will never recommend this hotel to anyone."

" quite clean and close to the beach and restaurants! "

"I am please that they know their guest name to welcome as soon as they enter the lobby. I appreciate the coconut leaf lei, love the welcoming song, it does feel like second home. Most of all the farewell song, The staff still waving as the motor boat departed. It makes u feel coming back again. We are thankful for the anniversary greetings in the bed with wine and fruits inside the water villa. The tour guide were very helpful making sure I am safe and comfortable in the water because I am not a swimmer. I appreciate the guide helping in the cave and taking photos. We anre anlso grateful for the doctor on duty be because in the last day, we got sick having diarrhea and vomiting. The first aide electrolytes really helps. Everything is excellent. We had a good time and memorable experience. Thank you to all the staff. "

"Room was great staff was better such a great deal will be back for sure"

"The property, amenities, and most importantly, the staff are wonderful. They delivered a global five star experience. "

"The room was amazing with views of the bay and limestone cliffs. The staff was outstanding, communication before pickup was amazing and catered to our needs while on the island. The excursions and snorkeling were the best part, definitely would stay again!! "