La Joya Hotels

"The room and breakfast was super nice. The only negative side was that the pool was located in a fitness plaza, so in that way the pool is not family friendly due to no space with the people swimming for exercise "

"Ok"

"We had an overall very positive experience staying at this hotel. The property itself was nice and generally clean. Housekeeping did a great job with daily service, including making the beds and tidying up the room. That said, there were a few small details that could be improved, such as empty bottles occasionally being left on the patio areas. Breakfast was simple but good, and it was a nice way to start the day. One minor inconvenience was that getting extra towels sometimes took a bit of time, especially during busier periods. The location was definitely a highlight. Being situated in the Old Town area made it incredibly easy to walk around and explore, and we found the people in the area to be very friendly and welcoming. There were a couple of drawbacks worth noting. The hotel does not have air conditioning, which wasn’t ideal, and on a few nights it was quite loud outside. Since opening the windows lets in a lot of noise, it made sleeping a bit challenging at times. Overall, I would rate this hotel a solid 4 out of 5 for Quito. With just a few improvements, it could easily be even better."

"Beautiful location, friendly staff "

"Excellent services "

"Excellent service. Front desk and restaurant were very professional. Great stay. "

"Our stay at the Swissôtel Quito was a study in contrasts. While the "hardware"—rooms, breakfast, and security—is objectively excellent, operational shortcomings regarding spa management and a lack of concierge transparency impacted the overall value. Highlights: The rooms are superior, featuring high-end beds, a pillow menu, and soft towels. Room service was precise, and the breakfast buffet—with fresh waffles and churros—is a standout. We appreciated the 4:00 AM "grab-and-go" breakfast and the security team personally escorting us to our car for our airport run. The area is very safe, with a convenient supermarket nearby. Areas for Improvement: The indoor pool was consistently occupied by outside fitness classes, making it unavailable for guest leisure. Being redirected to a cold outdoor pool is inconsistent with five-star standards. Furthermore, the concierge lacked professionalism; car prices to the center fluctuated daily with arbitrary excuses. When we provided calm feedback, the reception's response was dismissive. Local recommendations also felt "outsourced" to a quick search engine rather than expert knowledge. Verdict: Fantastic comfort and location, but the third-party prioritization of the spa and the dismissive service at the front desk prevent this from being a truly premium experience."

"Our stay was lovely. The staff were very attentive and polite at all times. The rooms were clean, with a generous size. Great location, a good choice to spend a few nights in Quito."

"Just excellent"