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"Great customer service and staff! Great amenities where they have a public bath. Very clean room!"

"What an excellent hotel. It’s very new and modern and has a relaxing zen design. Loved the onsen and our room on the Executive Club level. The location was also convenient in terms of shopping and eating options right below the hotel floors. We will definitely recommend this hotel to our friends and family and hope to visit again."

"We all enjoyed the various facilities of the hotel. Especially, the family hot spring became a special time. And there were facilities for children to play, so children also had fun. There were many places around the hotel that were carefully cared for. I recommend it"

"Spacious room, clean and had all the necesarry amenities. Staff was very nice and quick to help."

"Wonderful location, good amenities. Very clean and hygiene. "

"Friendly staff"

"Courteous and helpful staff, good amenities, and close to many restaurants/transit stations."

"Service staff was excellent. Had stayed in Nijikan and Hoshi Kan on separate nights. Staff had helped to transfer my bags and brought over my beverage that I had left in the fridge to the new room. Thoughtful gesture that had impressed me."

"I really enjoyed my stay here. The hotel is really close to Beppu station. The room was a comfortable size, especially for a solo traveller. The onsen was the favourite part of my stay. There were several private onsen rooms available on a first come first served basis. The breakfast was buffet style with a variety of Japanese and western options. The staff were very polite and helpful. I would definitely stay here again if I was to come back to Beppu. "