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Kristal Hotel Kupang

3.5 star property
Oceanfront relaxation awaits at this coastal retreat where guests can indulge in seaside massages while dedicated sun loungers provide the perfect spot to unwind

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Kristal Hotel Kupang offers oceanfront relaxation with amenities like an outdoor pool, children's pool, professional massage and spa services. Enjoy the poolside bar, restaurant with local cuisine, high-speed WiFi, and multilingual staff with concierge services for a perfect stay.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
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The price is P1,011
P1,223 total
includes taxes & fees
May 23 - May 24
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Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
5 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 250000 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 85000 per person
  • Airport shuttle fee: IDR 125000 per person (one way)
  • Rollaway bed fee: IDR 250000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Kristal Hotel Kupang have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Kristal Hotel Kupang pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Kristal Hotel Kupang?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Kristal Hotel Kupang?

Check-out is at 12:30 PM.

Does Kristal Hotel Kupang provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of IDR 125000 per person applies.

Where is Kristal Hotel Kupang located?

Located in Kupang, this beachfront hotel is in the city center and within a 15-minute walk of Kupang Visitor's Center, Kupang Harbor, and Pura Oebananta. Stadium Merdeka and East Nusa Tenggara Museum are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

8.2

Cleanliness

7.6

Location

8.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 9 out of 25 reviews
Rating 8 - Good. 6 out of 25 reviews
Rating 6 - Okay. 6 out of 25 reviews
Rating 4 - Poor. 4 out of 25 reviews
Rating 2 - Terrible. 0 out of 25 reviews

Reviews

Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kristal is a great place to stay close to everything staff excellent pool is amazing food great also forgot to mention free breakfast
Stayed 4 nights in Oct 2023
Verified

8/10 Good

Steve

Liked: Staff & service
Staff helpful great pool area. Rooms little dated but nice view out to ocean , considering still recovering from covid times the hotel is ok
Stayed 3 nights in Jun 2023
Verified

8/10 Good

Andrea

Si deve fare di piu

L'inizio del soggiorno era terribile tra pulizie, senza acqua calda senza cassetta di sicurezza! Ma dopo 2 giorni della mie lamentele, tutto viene ripristinato! Consiglio vivamente, si prepara sempre la stanza pronta ad accogliere ospiti e non aspettare che protestino gli ospiti poi rendere accogliente la stanza perché nonostante tutto la vista è bellissima 👍
Stayed 10 nights in Apr 2023
Verified

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay

Considering there was a cyclone a couple of weeks ago it was a very good experience. Everyday the hotel made every effort to minimize eny recovery work being done. I have no complaints at all very good stay. Cheers Ernie Higgins KTH Poppies lane 1 Kuta
Stayed 6 nights in Apr 2021
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pelayan baik, kamar bersih dan nyaman.parkir gratis
Stayed 1 night in Jan 2021
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
walaupun tempat tidur nyaman, tapi kondisi furniture lain di kamar dan kamar mandi sudah tua dan usang. air mandi kurang panas dan bath tub tidak berfungsi maksimal. OK untuk singgah demi pekerjaan.
Stayed 1 night in Aug 2020
Verified

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great place to stay.The resaurant serves nice food,and the hotel staff are always friendly.We love it.
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good service

good service
Stayed 7 nights in Feb 2020
Verified

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

spacious room good view

spacious room good view
Stayed 3 nights in Feb 2020
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Air cont is very bad
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Verified traveler

Nothing. Staff screaming around whole night. Music starting at 5 o'clock in the morning as if announcing start of revolution for at least an hour. Again this might be atributed low standards of Kupang. Avoid this city if possible.
Stayed 1 night in Aug 2019
Verified

4/10 Poor

Ryu

Disliked: Cleanliness, property conditions & facilities, room comfort
Shower and toilet water pressure is very week. Showers temperature of water is very low even I made hottest level.
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Shabnam

Liked: Cleanliness, staff & service, room comfort

Central Kupang.

This hotel was large and had everything you need for your stay. Restaurant, Small convenience store, function rooms and beauitiful Pool by the water. Rooms were spacious with balconys and decent sized bathroom, but a little outdated. We actually paid extra for an upgrade ($25USD per night) when i thought the room we had booked was already new and modern (judging by the pictures). Service was fantastic and staff were really friendly and helpful. Although next time i'll look for a newer hotel for the same price.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay!

Great! Got a smoking room facing the sea. Very tranquil.
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Poolen gick inte att använda då den renoverades och därför var tömd på vatten. På hemsidan utlovas ett gym, det fanns inget gym (fick information att det "skulle byggas"). P.g.a. fel information är jag mycket missnöjd med min vistelse. I övrigt har jag inget att anmärka på rummen, personalen och maten.
Verified

6/10 Okay

david

Liked: Cleanliness

Bon rapport qualité prix

Très bien situé.... Mais ne pas s'attendre à La qualité des hôtels en Europe... Personnel très correct ( par rapport au niveau de la population a Kupang, bon anglais!)
Verified

4/10 Poor

Kakak Geo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Crazy organization

What hotel allows Ghetto Boom boxes beside the pool at 0730? For aerobics class I was told..but upon examination it was only Staff doing it! Music was loud enough to wake The Dead. So much for for good night sleep. ?.not! Also a lot of construction going on, hammer drills vibrate through walls at 0700. Water pressure in shower hopless, and septic back smell. Avoid Room 1308. Superficially hotel looks good, and will be good when Reno, but the room rate should be discounted to reflect this.
Verified

6/10 Okay

Shalahuddin

Liked: Cleanliness

Nyaman

Hotel ini terdiri dari dua bangunan, yaitu lama dan baru. Bangunan lama merupakan bekas hotel Kristal, maka orang di Kupang lebih mengenal nama hotel Kristal ketimbang Swiss-Belinn. Saya mendapat kamar di bangunan lama. Kamar luas dan bersih, jendela menghadap ke laut. Seprai dan handuk tampak sangat kusam. Ada handuk tangan di hari pertama tetapi hanya satu, Hari kedua sudah tidak ada. Tersedia variasi makanan indonesia dan western untuk sarapan. Lokasi berada di kota. Staff ramah, proses check in cepat. Air di kolam renang tampak keruh dan tida disediakan handuk, jadi bawa sendiri dari kamar.
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service

Decent hotel with some rude staff

We picked this hotel because it was the only one available with 3 rooms within the Kupang city boundary. The rooms were ok - nothing to complain about - especially for the rate provided by this web service. There is a clear discrepancy between the old and new portions of the hotel. We had 1 new and 2 old rooms, although were told we had 2 new ones. We dropped off our bags in the morning (no problem doing that) and returned at 1pm to check in one member of our party who was ill. They checked him in, seemed that things would go well. When our remaining 2 guests returned around 3pm, we were told the other rooms were not ready. We waited until 4pm to check in, and had to go back the front desk to ask if it was ready (they were aware that we were waiting and did not seem to care). Fortunately, all other staff were helpful and inviting. The breakfast was good, lots of options, the dinner was ok.
Verified

6/10 Okay

Rommy

Sedang renovasi

Hotel ini merupakan hotel lama yang direnovasi ulang, dan masih ada beberapa bagian yang belum selesai. Rate kamar nya sedang promo, lebih murah cek in langsung ke hotel.
Verified

8/10 Good

rizki

Liked: Staff & service, room comfort

cukup memuaskan

Jika dibandingkan hotel lain yg ada disana, hotel ini lebih baik, semoga bisa semakin ditingkatkan lagi semuanya
Verified

10/10 Excellent

Tia Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2019
Verified

8/10 Good

Remi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019