Luxury Hotels in Kunshan, Suzhou

"I WOULD NOT RECOMMEND this location. I thought Hilton could never go wrong; however, this location really disappointed me. First, the WiFi was a joke. I could not even load a picture on WeChat with the WiFi. If you are planning to stay here for a business trip and need to connect to the internet to get your work done. Good luck. Second, the temperature in the room was not adjustable. I woke up few times in the middle of the night because it was too hot! When I complained to the hotel, I was told to open the window for cool air. ?!?! Okay. If I open the window for better circulation, I need to have the curtain open. The room would be hot from the sun during day time. Or you want to sleep with the window and curtain opened?? They offered a cooling fan at the beginning but later was told that they run out of it (which I believe I was not the only complaining). The next day, they said they might be able to get me one after other guests check out and would send to my room. But NOTHING when I went back to the room. I had to complain again for them to offered me to change to a room on the other side of the building with less sun exposure. And they FINALLY get me a cooling fan. And how funny to see a mini fan in a hotel like Hilton. There are many good hotels out there. GO SOMEWHERE ELSE FOR A COMFORT STAY. "

"Breakfast was great "

"A fantastic stay from start to finish. Gorgeous room which was upgraded Some of the friendliest and helpful staff we have ever met namely David at the front desk John and Niko in concierge Sophia in guest relations Lisa in housekeeping on the 40th floor. Delicious breakfast which was plentiful each morning. Gym was small but with all the required equipment Pool wasn't heated but clean as were the steam rooms and jacuzzi. All our amenities were replenished daily and the room was kept spotless."

"The room is spacious and clean. Staffs are friendly and helpful "

"Breakfast variety was good but local breakfast items were the best. Room was clean and comfortable with a good hairdryer which is important for me. Staff were great and I enjoyed the history of Suzhou by the Manager and his knowledge is great. He gave a lot of exploration tips and I definitely need to go back Suzhou again to throughly enjoy the city "

"The location is good, next to a subway station. "

"The spa is good and the room is clean and spacious, luxury "

"The AC was set to a floor temperature 21.5C so quite stuffy, not adjustable to a lower level if you sleep better in a colder room. Fortunately there were windows that could be opened. The room was clean and a very good size. The location is good. The western food menu is large but the quality was very poor. The pizza was awful and the chicken used across dishes. Check in and out was very quick. "

"Room smelled of open sewer, several complaints had no effect. AC did not work, stuck at 25 degrees, staff told to regulate temperature by opening and closing a small window and turning AC on and off! Internet did not work - sometime totally gone, sometimes too slow to receive email. Could be fixed by reception for 2-3 hours, then gone again. Breakfast room understaffed - long que to get an egg, not one time in the week did we get a complete set of silverware, always one missing on all tables - playing ‘find a knife’ or similar every mornnng. The hotel is undergoing an overdue renovation andevidenly let a lot of people go. Did not lower price so if d something else for 2026"