Kukwaba Hotels

"Satisfactory "

"Breakfast had a variety of options Room was clean but refrigerator was not working well, I made a report about this, they came to check it but still did not work well- my drinks were not cold ."

"The management of the hotel wasn't great. I arrived by 4pm (2hours after check-in time of 2.00pm) but the room wasn't ready so I had to wait for it to be cleaned. 2. The AC remote did work throughout my stay and they tried but couldn't fix it. 3. It was a struggle use room door key to open the door wheneverI go out. 4. The WiFi didn’t work throughout my stay. They tried but couldn't fix it despite moving me to another nicer room 5. There were no glasses for drinking water/juice in the hotel for drinks purchased outside. They only had plastic/paper cups My overall experience wasn't great"

"The AC didn’t work in Rm 205 plus somehow, bathroom was finds it way into the room"

"They would not address the issues with no running water or electricity for 4 days❤️ "

"They lie on their listing claiming to have 24 hour shuttle, which they do not, they lie about the breakfast when you have two people listed on the booking the only allow you to have food for one person, lastly, there’s no elevator so you have to carry all your stuff up the stairs and it’s quite the amount of stairs. Although they are aware of their false advertising, they don’t even try to do anything to make a customer happy you’re just supposed to put up with it."

"The pool was amazing and very clean. My room was good for the value. There was fresh delicious breakfast every morning. The staff was great. Any issues we had were fixed immediately. "

"Overall — really great. Quiet oasis"

"Although the air conditioning was not very effective this was due to the switch in power supply as I was duly informed, I enjoyed my stay as there was back up rechargeable fan which I consider a good initiative. The room was clean and I would consider staying here if I am ever in town again."