Does The Chateau Spa & Wellness Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:30 AM–9:00 PM.

Is The Chateau Spa & Wellness Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Chateau Spa & Wellness Resort?

Self parking and valet parking are free at this property.

What time is check-in at The Chateau Spa & Wellness Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

Does The Chateau Spa & Wellness Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Chateau Spa & Wellness Resort located?

This family-friendly Bukit Tinggi hotel is located in the mountains, within 2 mi (3 km) of La Santé Spa and Berjaya Hills Botanical Garden. Figs Malaysia Farm and Cascada de Ulu Tampik Janda Baik are also within 16 mi (25 km).

The Chateau Spa & Wellness Resort Reviews, Deals & Photos 2025

10/10 Excellent

Pete

Jul 25, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely stay, excellent service

We had a very comfortable stay and the staff went out of their way to help us and ensure a pleasant stay.

Stayed 2 nights in Jul 2025

10/10 Excellent

Carlos

Oct 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Oct 2025

10/10 Excellent

Koh

May 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sublime retreat and short distance getaway from KL

Great stay, nice food, friendly staff, shout out to Mark, the Guest Relations Manager who helped us catering to our needs. Serene environment within a short drive from KL.

Stayed 1 night in May 2025

10/10 Excellent

sandi

Dec 15, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jus amazing

Never knew Malaysia had such a wonderful hotel and one word WOW , we truly love the hotel and rooms are very big

Stayed 2 nights in Dec 2024

10/10 Excellent

terence

Jun 7, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Nice to relax

Stayed 1 night in Jun 2023

10/10 Excellent

Kala

Aug 28, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Hope they continue maintaining the place

Stayed 1 night in Aug 2023

10/10 Excellent

Mohd azlin

Nov 25, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good property,suggest to all

Stayed 2 nights in Nov 2022

8/10 Good

Muhammad Faiz

Dec 22, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing stay. However the hotel is almost outdated even though is very comfortable. Staff were great except the newer staff which is foreign staff. Hardly understand Bahasa and limited English. Came during weekend and school holiday. Its very crowded but the staff managed patrons professionally. I might return again maybe during non peak with less crowd.

Stayed 1 night in Dec 2024

10/10 Excellent

Peng Chon

Jul 23, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff here is very polite and helpful. The surrounding is lack of activities and close too early.

Stayed 1 night in Jul 2022

6/10 Okay

Katsushi

May 5, 2023

Liked: Staff & service

Disliked: Cleanliness

No water is delivered in toilet, shower poolside.

Stayed 2 nights in Apr 2023

10/10 Excellent

Yong Ting Mark

Jun 16, 2024

Liked: Cleanliness, staff & service, amenities

This hotel has been my regular place for myself and my family to relax whenever we make a trip for Genting Highlands. Their services and attitude has always been one of the best experience. They are very willing to accommodate to your needs. But sadly the dining options is very limited and I’d love to have the cigar lounge back. Although not many will be going but I do think having that as an option will be fantastic. Also I do hope that the wild monkeys are plan to be dealt with as they impose danger to young kids or infant. As they are not friendly and may intrude your rooms to take whatever they want to. But the place is just a perfect place. I’d love to get back there when Theo presidential suite is ready.

Stayed 5 nights in Jun 2024

6/10 Okay

Mark

Nov 26, 2023

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

The room design was poor and maintenance was significantly lacking. Basic maintenance had not been done.

Stayed 5 nights in Nov 2023

10/10 Excellent

A Brit in Asia

Dec 8, 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An outstanding and unexpected find

We were looking for something in the area, and most places listed were like those in the overly commercialised and hyped Genting Highlands resort. But The Chateau was something in another league - for those who want the scenery and the serentiy that you would hope to find in the mountains, well away from the crowds and casinos. I have only positive things to say about The Chateau. The hotel was finely created and maintained. Every finishing touch was tasteful, and everything worked and delivered as it should, and so did the staff - everyone was polite and helpful. We also felt very safe at all times. All food and drink served here was organic and delicious - from the welcome drink, through afternoon tea, to the buffet breakfast served to your table. At this time of year, there were few other guests, and so we found it a little too quiet for dinner and drinks - so we took a pleasant stroll to the nearby French Village for some light entertainment in the evening, enjoying the starry skies on the way.

4/10 Poor

Kar Wein

Apr 25, 2023

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

Specifically booked the Jacuzzi suite to enjoy the Jacuzzi but the Jacuzzi is not well maintained. Can’t even use the jacuzzi for more than 10 minutes and we had to manually add the water from the toilet due to the water flow is not strong enough because there is leakage in the Jacuzzi. The duty manager did not offer anything for future trip or solution to compensate the bad experience.

Stayed 1 night in Apr 2023

10/10 Excellent

??

Jan 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

아름다운풍경 신선한공기 친절한 직원들

Stayed 14 nights in Jan 2025

10/10 Excellent

unchul

Jan 1, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

휴식 최고의 호텔

모든 분들이 친절하게 잘 대해주셨고 룸상태와 식당도 최고였습니다. 수영장과 휴게시설도 좋아 편안한 휴식을 원하신 분들에게 최고의 호텔입니다.

Stayed 1 night in Dec 2024

4/10 Poor

Bernard

Jun 5, 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très très vieu Hotel, le personnel ne parle pas très bien anglais!!! L’attente au restaurant est immense, énorme malgré le faite qu’il n y a pas grand monde ! Vraiment je vous déconseille cet endroit !

Stayed 2 nights in May 2023

10/10 Excellent

Verified traveler

Apr 11, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Resort Hotel with great management!

The Chateau is such an exceptional resort with European style. Most importantly, if you'd like to escape from the noise and pollution, the Chateau is obviously your choice! I love the location of the Hotel which's at the top of Berjaya Hill - a place with trees and birds. You won't find any industrial or commercial amenities - and you'll relax as much as you can! But please be aware of the monkeys which might appear anywhere in the Hotel. They're friendly, I suppose. Meanwhile, the staff are very professional and respond to your enquiry as fast as they can. Mr. Nizram, the duty manager is very experienced who has spent more than 20 years in the industry, who will help you for anything. Also, we booked 2-bedrooms suite which's very cozy. I love the bed which's thick and comfortable for you to sleep, and the shower of the washroom has strong water power. The spa has not yet fully opened, so I only had massage there with my wife, which's quite nice. Finally, the restaurant serves great in-room dinning with steak, burgers and other Malaysian-style food. The breakfast would make you full. However, due to the location, you won't find any convenient store nearby and other restaurants. So, if you want to have dynamic nightlife, the Hotel won't be suitable for you. By the way, it's approachable to the Japanese village and French village which're nice-decorated and friendly to the tourists. I suggest you spend at least three to four days for enjoying the slow life!

Stayed 2 nights in Apr 2022

6/10 Okay

Thioh

Mar 28, 2022

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

Great service from the staffs but building is quite old, complained on the the drainage but they said couldnt be repaired. Toilet was literally flooded when we bathed. The sink had drainage oriblem as well, water couldnt flow.

Stayed 1 night in Mar 2022

2/10 Terrible

KAI THONG

Jan 10, 2022

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

This is my 3rd time staying at the resort. Comparing to the earlier stay, this time is the worst stay experience. I requested for extra mineral water from the concierge and no water was sent to our room. Besides, i also waited my luggage to be sent to my room for an hour after check in. I do hope to see improvement in the customer service in future.

Stayed 2 nights in Dec 2021

8/10 Good

NIN

Nov 6, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Highly recommended

Stayed 1 night in Nov 2021

8/10 Good

Loy

Oct 25, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good SOP, clean

Nice, very clean to maintain SOP. Just that room abit small at this price level. But facilities still nice and less crowd

Stayed 1 night in Oct 2021

10/10 Excellent

farah

Jan 4, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice and pleasing stay. Very clean

The stay at Chateau Spa is really nice. The welcome and check-in process was excellent. The service provided by the concierge, spa personnel and the gym facilities were good! Spa service was excellent, we enjoyed it and it is very professionally done and clean. Overall we were very happy - cleanliness is also good and the hotel facilities were in good condition. Only one area is lacking and needs lots of improvements - the food and beverage at the restaurant (only one is open for dinner) is not good. The food taste poorly and the portion is miserable. Buffet breakfast on second day was bad - had to ask for the bread, pancake, butter to be refilled - the tray was empty. As there is not much of venue for eating in Bukit Tinggi, it is important for chateau to provide good quality food.

Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Dec 24, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

e stato bellissimo! molto piacevole! in mezzo alla natura...

Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Dec 20, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

best place ever

We had a great night over there. Nice view, quiet place, kind staffs ! There are so many elements that you must love the place. Even the basic room has spacious balcony and you can have wonderful photos everywhere

Stayed 1 night in Dec 2020

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