2/10 Terrible
Daniel
Traveled with partner
May 19, 2024
Liked: Amenities
Disliked: Cleanliness
I booked this room for the first week of my stay in Kuala Lumpur. I had great expectations for the place, since the Tropicana is in a great location by the twin towers and next to the W hotel. However, as soon as I arrived with my girlfriend we were disappointed.
I booked this property because of the view it showed of the twin towers and its rooftop pool. The pool is fantastic with a great view of the towers especially during sunrise. Half the equipment in the gym is out of order, so do not expect much there. The view from our room of the twin towers was not great, there is about a two foot window where you can see the towers.
The room had no utensils, no washcloths or hand towels, no plates or bowls or cups, stains on the only towel in the bathroom. There was only one single roll of toilet paper. The only sink in the bathroom doesn’t properly drain. There were stains on the bedsheets. The knives were too dirty to use, clearly the kitchen had not been cleaned.
Wi-Fi only worked a few times for five minutes each time. When we contacted the host to reset the wifi he asked me to do it myself.
Air conditioner stopped working during our stay. When I contacted the host he said it was his off day.
The smoke alarm started beeping on our first night there and the host said he was too far from the property to fix it. I had to disconnect the smoke alarm to stop the beeping myself.
Overall, not a relaxing stay and I would not recommend this property to anyone.
Daniel
Stayed 5 nights in May 2024