Aparthotel

THE FACE Suites Hotel

Luxury aparthotel with 2 restaurants and 2 outdoor pools

Choose dates to view prices

Where to?

Dates

November 2025

5

December 2025

Full-size fridge, microwave, dishwasher, electric kettle

2 restaurants, lunch, dinner served; international cuisine

The Face Suites Kuala Lumpur is in the city center, steps from Petronas Twin Towers. Enjoy two outdoor pools with panoramic views, international dining at two restaurants, a coffee shop, a well-equipped gym, complimentary WiFi, and attentive staff to enhance your stay.

VIP Access

Excellent

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Kitchen
Bar
Outdoor Space

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Room options

Check availability for these dates

Tonight

Nov 5 - Nov 6

Tomorrow

Nov 6 - Nov 7

All rooms

1 bed

2 beds

3+ beds

Showing 22 of 22 rooms

1 bedroom, in-room safe, desk, laptop workspace

One Bedroom Superior

Sleeps 2

One Bedroom Deluxe

Sleeps 2

Two Bedroom Superior

Sleeps 4

Two Bedroom Deluxe

Sleeps 4

Deluxe Room, 1 Bedroom

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized refrigerator/freezer

Dishwasher

LED TV

Washer/dryer

Separate bedroom

82 sq m
1 bedroom
Sleeps 2
1 King Bed

Superior Room, 1 Bedroom

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized refrigerator/freezer

Dishwasher

LED TV

Washer/dryer

Separate bedroom

79 sq m
1 bedroom
Sleeps 2
1 King Bed

Premier Room, 1 Bedroom

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized refrigerator/freezer

Dishwasher

LED TV

Washer/dryer

Separate bedroom

96 sq m
1 bedroom
Sleeps 2
1 King Bed

Superior Room, 2 Bedrooms

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized refrigerator/freezer

Dishwasher

LED TV

Washer/dryer

Separate bedroom

95 sq m
2 bedrooms
Sleeps 4
1 King Bed and 1 Queen Bed

Deluxe Room, 2 Bedrooms

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized refrigerator/freezer

Dishwasher

LED TV

Washer/dryer

Separate bedroom

98 sq m
2 bedrooms
Sleeps 4
1 King Bed and 1 Queen Bed

Premier Room, 2 Bedrooms

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized refrigerator/freezer

Dishwasher

LED TV

Washer/dryer

Separate bedroom

123 sq m
2 bedrooms
Sleeps 4
1 King Bed and 1 Queen Bed

One Bedroom Grand Premier

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized refrigerator/freezer

Dishwasher

LED TV

Washer/dryer

Separate bedroom

101 sq m
2 bedrooms
Sleeps 2
1 King Bed

Two Bedroom Premier

Sleeps 4

One Bedroom Premier

Sleeps 2

One Bedroom Grand Premier

Sleeps 3

Superior Twin Room, 1 Bedroom

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized refrigerator/freezer

Dishwasher

LED TV

Washer/dryer

Blackout drapes/curtains

79 sq m
Sleeps 2
2 Twin Beds

Deluxe Twin Room, 1 Bedroom

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized refrigerator/freezer

Dishwasher

LED TV

Washer/dryer

Blackout drapes/curtains

Sleeps 2
2 Twin Beds

Superior Twin Room, 2 Bedrooms

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized refrigerator/freezer

Dishwasher

LED TV

Washer/dryer

Blackout drapes/curtains

Sleeps 4
2 Twin Beds and 1 Queen Bed

Deluxe Twin Room, 2 Bedrooms

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized refrigerator/freezer

Dishwasher

LED TV

Washer/dryer

Blackout drapes/curtains

Sleeps 4
2 Twin Beds and 1 Queen Bed

One Bedroom Superior Twin

Sleeps 2

One Bedroom Deluxe Twin

Sleeps 2

Two Bedroom Superior Twin

Sleeps 4

Two Bedroom Deluxe Twin

Sleeps 4

About the neighborhood

1020, Jalan Sultan Ismail, Kuala Lumpur, 50250

What's nearby

Petronas Twin Towers - 10 min walk - 0.9 km
Kuala Lumpur Tower - 10 min walk - 0.9 km
Suria KLCC Shopping Centre - 12 min walk - 1.0 km
KLCC Park - 14 min walk - 1.2 km
Pavilion Kuala Lumpur - 2 min drive - 1.9 km

Getting around

Bukit Nanas Station - 3 min walk
Kuala Lumpur Sultan Ismail Station - 16 min walk
Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

‪Cafe: In House - ‬3 min walk
‪R Club Lounge - ‬2 min walk
‪Wariseni - ‬4 min walk
‪Evolution - ‬2 min walk
‪Club De Macau - ‬2 min walk

About this property

THE FACE Suites Hotel

Luxury aparthotel with 2 restaurants and 2 outdoor pools

This aparthotel features 2 restaurants, 2 outdoor pools, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and a coffee shop/cafe are onsite. Each apartment provides an LED TV with satellite channels, plus a kitchenette with a refrigerator, a microwave, and a dishwasher. Conveniences include a washer/dryer and an electric kettle, and guests will appreciate thoughtful touches like bathrobes and slippers.

THE FACE Suites Hotel offers 200 air-conditioned accommodations with washers/dryers and safes. 42-inch LED televisions come with satellite channels. Accommodations at this 5-star aparthotel have kitchenettes with full-sized refrigerators/freezers, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Similar properties

Pool
Kitchen
Washer
Dryer

Property amenities

Pool/Spa

2 outdoor pools

Internet

Available in the apartment: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Self parking on site (MYR 40 per day)
Valet parking on site (MYR 40 per stay)
Wheelchair-accessible parking available

Family friendly

Children's pool

Restaurants on site

Cafe iL Viso
Deep Blue

Kitchenette

Cookware, dishware, and utensils
Dishwasher
Electric kettle
Full-sized refrigerator/freezer
Microwave

Dining

2 restaurants
A bar/lounge
A coffee shop/cafe
Room service (limited hours)

Bedrooms

Bedroom
Bedsheets provided
Rollaway/extra bed: MYR 110 per night

Bathroom

Bathrobes
Bidet
Hair dryer
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Living spaces

Living room

Entertainment

42-inch LED TV with cable/satellite channels

Outdoor areas

Rooftop terrace

Laundry

Dry cleaning/laundry service
Laundry detergent
Laundry facilities
Washer/dryer

Work spaces

Laptop workspace

Comfort

Air conditioning

Pets

No pets or service animals

Suitability/Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible parking

Services and conveniences

24-hour front desk
Blackout drapes
Concierge services
Free bottled water
Housekeeping (daily)
Iron/ironing board
Luggage storage
Phone
Safe
Safe at front desk

Location highlights

In a shopping district
In the city center

Things to do

Children's pool
Gym

Safety features

Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
Smoke detector (host has indicated there is a smoke detector on the property)
Security system
Window guards

General

200 units
51 floors
Soundproofing

Policies

Check-in

Check-in time starts at 3:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from October 30 2025 to October 30 2025 (dates subject to change):

Fitness facilities
Swimming pool

The following facilities are closed seasonally each year. They will be closed from August 19 to August 22:

One of the swimming pools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for MYR 110.0 per night

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: MYR 500 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

Self parking fee: MYR 40 per day
Valet parking fee: MYR 40 per stay
Early check-in is available for a fee (subject to availability)
Rollaway bed fee: MYR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Host has indicated there is a carbon monoxide detector on the property

Host has indicated there is a smoke detector on the property

Safety features at this property include a security system and window guards

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

All guests must show a valid passport. This is the only form of identification that is accepted at this property.

The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Only registered guests are allowed in the guestrooms

No pets and no service animals are allowed at this property

Property is also known as

Face Suites Kuala Lumpur

Face Suites Kuala Lumpur Aparthotel

The Face Suites Kuala Lumpur

Face Suites Aparthotel

Face Suites

The Face Suites Kuala Lumpur

THE FACE Suites Hotel Aparthotel

THE FACE Suites Hotel Kuala Lumpur

THE FACE Suites Hotel Aparthotel Kuala Lumpur

Frequently asked questions

Does THE FACE Suites Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool. One of the pools is closed seasonally each year from August 19 to August 22. The pool will be unavailable from October 30 2025 to October 30 2025 (dates subject to change).

Is THE FACE Suites Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at THE FACE Suites Hotel?

Self parking is available for MYR 40 per day. Valet parking is available for MYR 40 per stay.

What time is check-in at THE FACE Suites Hotel?

Check-in begins at 3:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at THE FACE Suites Hotel?

Check-out is at noon. Late check-out is available for a fee.

Where is THE FACE Suites Hotel located?

Located in Golden Triangle, this luxury aparthotel is within a 15-minute walk of Kuala Lumpur Forest Eco Park and Petronas Twin Towers. KLCC Park and Pavilion Kuala Lumpur are also within 1 mi (2 km). Bukit Nanas Station is only a 3-minute walk and Dang Wangi Station is 5 minutes.

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THE FACE Suites Hotel Reviews

8.8

Excellent

9.0

Cleanliness

8.4

Location

8.8

Staff & service

8.2

Eco-friendliness

9.0

Property conditions & facilities

8/10 Good

Truong Vanhoang

Oct 26, 2025

Liked: Amenities

Clean and nice

Stayed 3 nights in Oct 2025

6/10 Okay

Vincent

Aug 6, 2025

Liked: Amenities, communication

Location is good

Stayed 5 nights in Jul 2025

10/10 Excellent

Oleg

Sep 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

The suite was a suprise: 3 large rooms with large bathroom, ACs in each room, washer machine and fridge included.

Stayed 4 nights in Sep 2025

2/10 Terrible

hangjuan

Oct 26, 2025

Disliked: Cleanliness, amenities, property conditions & facilities, communication

The hotel has a great location, plenty of water, and is spacious, but it has too many shortcomings. I stayed in Building C, and I couldn't get to the pool with the Petronas Twin Towers as shown in their promotional photos. The promotional photos seem to show it in the building next door, so I couldn't get there! The pool upstairs only had a small view of the Petronas Twin Towers from one angle. The pool was very small, the security guard was very rude, the rooms smelled bad, and there was inexplicable singing, especially after 5 a.m. The elevator was really slow, and we even sank down once when we were in the elevator. It was so shaky and wobbly, it was a real safety hazard! Lightning protection! !!!

Stayed 4 nights in Oct 2025

10/10 Excellent

Istar

Jul 17, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

My stay at The Face Suites in KL was fantastic and truly exceeded expectations. This hotel-apartment hybrid offers the perfect blend of space, comfort, and an unbeatable city view. The standout feature for me was definitely the rooftop infinity pool – it offers a breathtaking view of the Petronas Twin Towers and the KL Tower. Whether during the day or lit up at night, it’s absolutely stunning and one of the most iconic views you can experience in KL.

Stayed 5 nights in Jun 2025

8/10 Good

Elijah

May 23, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room i got was very nice although there was little to any hot water, for all you military guys without a passport this is definitely not the hotel for you as they will not under any circumstances let you check in without one. Definitely would recommend the superior room tho for the space and very modern bathroom and open space available.

Stayed 2 nights in May 2025

4/10 Poor

David

Sep 15, 2025

Disliked: Cleanliness, amenities, communication

Avoid staying here. The lifts are utterly inadequate. You will wait over an hour on the upper floors to get down stairs, or like we had to, take the stairs in 30 degree heat. Management utterly uninterested. Flat was adequate, but the facilities are barely so. Despite being accommodation for 4 you get 2 or 3 of everything. Starting to get shabby and not entirely clean. Bar is not good and the food very poor. Pool was closed for most of our stay, but the seats were broken and it had a very unloved air about it. Check-in staff were rude and unhelpful. Check out was polite but disinterested in complaints. I was encouraged to give a bad review rather than being offered any solutions. Don’t stay here. There are many much better options.

Stayed 7 nights in Sep 2025

10/10 Excellent

Chul

Apr 25, 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Accommodation that I would definitely recommend if you are traveling as a family

Stayed 4 nights in Apr 2024

8/10 Good

Jaisy

Mar 27, 2023

Liked: Cleanliness, property conditions & facilities, communication

Well maintained property, helpful staff and close to different sight seeing places.

Stayed 3 nights in Mar 2023

10/10 Excellent

Rory

Nov 3, 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

I have stayed here over the years as part of my travelling to Asia trip. Always enjoyed my stay a Face, that's why I always return😍

Stayed 1 night in Oct 2024

10/10 Excellent

Sven

Mar 22, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

😙

Stayed 7 nights in Mar 2025

2/10 Terrible

Salman

Nov 1, 2025

Liked: Property conditions & facilities

Disliked: Communication

I arrived and it looked like a Chinatown street market. People everywhere, cops whistling, cars blocking entrances, not a very 5 star feeling. It’s confusing with 2 buildings that both say the word face on it, making it difficult to know which one you’re even in, I waited 40 minutes to check in to only realize I was to check in on the other building called platinum suites. When I went there, they said check in was down and to come back in a few hours?? Never heard of that at any hotel let alone 5 stars. When I was finally let into the room I paid for, it was a nice room although it just felt dated. There was an old school hot water switch that needed to be turned on. The shower even with hot water switch on, gave me hot water for all of 10 minutes max. If you have 2 people with you in the room, you need to shower at different times. The breakfast buffet was fine, although nothing crazy. I was leaving for the day and forgot to fill my water bottle up so I went to fill it at the breakfast buffet (I paid for), and was denied saying that wasn’t allowed. This sort of nickel and diming is what I’d expect at your average Holiday Inn, not a 5 star suite. I had a long day and wanted to hit the pool for just 20 minutes before it closed at 10 pm. Not an unreasonable thing to want to do. However to my complete surprise, I got in at 9:40 and not even 5 minutes later, a guard with his whistle started barking orders to everyone saying pools closed. Would recommend any other hotel

Stayed 2 nights in Oct 2025

10/10 Excellent

Huang

Mar 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Very well

Stayed 4 nights in Feb 2025

10/10 Excellent

Deante

Dec 24, 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

The face suites was just as good as 2022. Their dining area upstairs had alot of good options on the menu to choose from. Their staff was friendly and helpful with any problems I had. I would be glad to go there next year for Amg

Stayed 7 nights in Dec 2024

10/10 Excellent

Jaramie

Oct 25, 2023

Liked: Cleanliness, property conditions & facilities, communication

We enjoyed our stay and the infinity pool was amazing especially at night . The staff were friendly and they have a good breakfast. Will stay here again nextime .

Stayed 2 nights in Oct 2023

2/10 Terrible

Jil

Jul 27, 2025

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Right after checking in, I found bugs in the room. It was disgusting. I immediately informed the staff, but they didn’t offer any help, no apology, and acted completely uninterested. That alone should’ve been enough to leave. On top of that, the hotel is confusing — they don’t explain anything, not even how to get to your room. Not all elevators go to every floor, and no one bothered to mention that, so I wasted time trying to figure it out on my own. The service overall was rude and careless, and the cleanliness was clearly not a priority. I’m really disappointed and can’t recommend this hotel to anyone. Definitely not worth the money.

Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Apr 13, 2024

Liked: Cleanliness, room comfort, communication

The Hotel suites was great almost in all aspects..the location, and the cleanliness of the units. Special thanx to Mr Misbun (front desk manager) who is very helpful in assisting me during check in.

Stayed 1 night in Apr 2024

8/10 Good

Nicole

Jan 6, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great spacious apartments that were very clean - the pool was amazing and the view was great. The lifts were terrible! Long waits and not air conditioned

Stayed 5 nights in Dec 2024

10/10 Excellent

Kimberly

Jun 19, 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

Beautifull

Stayed 2 nights in Jun 2023

8/10 Good

soghra

Jan 21, 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

I liked the cleanness of the suite.

Stayed 7 nights in Jan 2023

10/10 Excellent

Rosy

Nov 10, 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

The room was spacious like the pictures shows in the online.

Stayed 16 nights in Oct 2023

8/10 Good

Daniel

Feb 3, 2024

Liked: Cleanliness, property conditions & facilities, communication

Disliked: Amenities

Good hotel but don’t trust the pictures on the website, the rooms don’t have amenities and no decorations it is basically an empty apartment, kind of depressing

Stayed 3 nights in Jan 2024

8/10 Good

Jonathan

Jul 31, 2023

Liked: Cleanliness, room comfort, communication

Great hotel, location but busy and spotty wifi

Great stay. Lobby and elevators get quite busy. Especially in the evenings. The pool got busy too due to the sister hotel having maintenance in their pool. Wifi is quite spotty but overall a great hotel. Love the gym and pool

Stayed 7 nights in Jul 2023

10/10 Excellent

Wai Ho

Feb 29, 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

The hot water can be hotter. It feels too cold for a hot water

Stayed 3 nights in Feb 2024

10/10 Excellent

Sanjay

Jul 11, 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

This was an excellent choice from the moment we made the booking. The rooms were big and very clean. The other facilities including the rooftop bar and pool were a delight. The staff was very friendly and whenever we needed something they were a phone call away. Lots of attractions, malls, and other points of interest within walking distance. Will be back soon. Thanks for a excellent service.

Stayed 7 nights in Jun 2023